Wanner Ford Don't Buy Anything From Wanner Ford Ephrata, Pennsylvania
The salesman misrepresented several things about the car I bought from Wanner Ford. Among other things, he misstated the mileage per gallon and the original selling price. He neglected to tell me that the vehicle only took premium gas. When I asked him to show me other cars, he didn't. Even though he said he wouldn't pressure me, I realized afterward that he had pressured me. I also "won" a gold coin in a promotional, which I never got although I asked for it twice. He told me that they were putting new brakes on the car while I waited, and they didn't. So I waited an extra hour, not realizing that they were just washing it. Had I known the truth about the miles per gallon and it needing premium gas, I never would have bought it. I tried to return it the next business day, but they would not take it back or exchange it. They didn't seem concerned that I was not a satisfied customer. If Wanner Ford would like to change their minds and work harder to find a solution to this problem, I would be happy to update this review.
3 Updates & Rebuttals
wenwill
Lebanon,Pennsylvania,
United States of America
Update #2 - The Resolution
#4Author of original report
Fri, March 26, 2010
In January 2010, I returned to Wanner Ford with these documents:
1) A letter from PSECU (auto loan lender) stating that Wanner Ford told the credit union that I was a nurse and belonged to the PA State Nurses Association in order to qualify for a membership so I could get a loan. I am not a nurse, and never told anyone at Wanner Ford I was a nurse.
2) Paperwork from the sale of the Land Rover which stated that it was a V-6, when in reality it was a V-8.
3) The mileage statement from the Land Rover, which if compared to the inspection sticker, showed that Wanner Ford misrepresented the mileage by several hundred miles.
The general sales manager made excuses, saying these were all honest mistakes. But in the end, he agreed to buy back the Land Rover in exchange for the purchase of a 2010 Ford Focus SEL. I am pleased with the Focus, but wish I could have avoided all the trouble I went through to get this issue resolved.
Tina
Sacramento,Pennsylvania,
U.S.A.
Contact Attorney General
#4Consumer Comment
Wed, February 10, 2010
It may help to contact the Attorney General's office and file a complaint. I have also filed a report on this site and a complaint with the AG's office. You are correct, apparently, they do not care about bad publicity. Maybe a visit from the local Tv investigative team would help to change their mind.
wenwill
Lebanon,Pennsylvania,
United States of America
Update: Additional info
#4Author of original report
Tue, December 15, 2009
* Wanner Ford lied to PSECU (PA State Employees Credit Union), the credit union who financed my car. They stated that I qualified to be a credit union member because I was a member of the Pennsylvania Nurses Association. I am not a nurse, and never told them that I was a member of a nurses association. They made that up completely. Fortunately, I have an uncle who retired from the state and qualified for financing through him.
* Wanner Ford also had the Land Rover listed as a V6, and not a V8 for the bank paperwork. I am sure that if I had known that it was a V8, I never would have bought it.
*My original sales agreement was for Wanner Ford to pay off the rest of my trade-in's loan and to give me a check for $5000. They took so long to pay off my trade-in that I had to pay interest charges to close out the account. It took them exactly one month (and one phone call asking where my check was) to send me the $5000.
*Wanner Ford charged me $10,000 over the dealer retail price listed at edmunds.com.(In my defense, I had researched 3 vehicles from the dealership's website and was only prepared with that information. When I got to the lot, the salesman told me that they had sold those vehicles. I should have left right then, but I let him show me the vehicle I eventually bought, which I had done no prior research on. Otherwise, I would have known that he was just making stuff up. Later on, I learned that the webmaster had quit and that the website was outdated. The cars I had researched were sold long ago, and had never been taken off the website.)