Hi DeathNACan,
Thank you for getting back to us.
We do understand that you wanted to know what happened to your tokens. No worries, rest assured that we will continue to assist you.
First of all we would like to inform you that each unused Token purchased in the Premium Shop converts to600, which occurs between March 27 and May 27.
You can check the full information about the previous event in the link below:
https://worldoftanks.com/en/news/game-events/t25-pilot-marathon-15/
We reviewed our resources and we confirmed that the 6 T25 Pilot Tokens that you purchased was used to complete the mission. Please see your logs below for reference:
(2017-03-22 10:41:08) DeathNACan Battle action --- 0 0 0 0 1 Token quest: WGSSA-17525_q16: Slot
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 0 Token quest: WGSSA-17525_q16: Crew Free Experience
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 0 Token quest: WGSSA-17525_q16: Crew Free Experience
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 0 Token quest: WGSSA-17525_q16: Crew Free Experience
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 0 Token quest: WGSSA-17525_q16: Crew Free Experience
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 0 Token quest: WGSSA-17525_q16: Crew Free Experience
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 5 Token quest: WGSSA-17525_q16: Crew XP: T25 Pilot Number 1 (U.S.A.)
(2017-03-22 10:41:08) DeathNACan Battle action T25 Pilot Number 1 (U.S.A.) 0 0 0 0 1 Token quest: WGSSA-17525_q16: Vehicle
(2017-03-22 10:41:08) DeathNACan Withdrawal --- 0 0 0 0 6 Tokens: ID=1203free2017_PS
As you can see in your logs the tokens was used before the end date of the event.
We apologize for any inconvenience caused and we apperciate your understanding on this matter.
Best Regards,
Eric Mason
Wargaming America Support
You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/
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DeathNACan April 29, 2017 3:37 PM
Sir, again according to your website, a tokens status was not supposed to be determined until the end of the event between March 27th and May 27th, therefore its use was not to be determined until after the player had a chance to complete all missions. However, this did not happen. The automated system used the token as soon as purchased. Please read the enclose Missions Tokens FAQ completely before responding this time. I have been told the the same thing three times and not once has someone taken the time to read what is on your own site. Please do so!
John Preston April 29, 2017 6:41 PM
Hey DeathNACan,
Thanks for getting back to us.
Please note that as the mission FAQ has stated, "Each unused Token purchased in the Premium Shop converts to600, which occurs between March 27 and May 27."
Going back to your records, as mentioned initially and as my colleague also said, your purchased tokens was already used as soon as you had completed 7 daily missions.
In reference to the FAQ, since the purchased tokens has been used, you were not compensated for unused tokens which was purchased in the Premium Shop.
Also, in case you already have the tank (T 25 Pilot) and still complete the daily missions, finishing the mission in-game gets you extra rewards.
I sure hope this clarifies the confusion. Have a great day.
Best Regards,
John Preston
Wargaming America Support
You can always check your ticket status by logging into our Support Portal:
https://na.wargaming.net/support/
Wargaming Support is now on Twitter! Follow us @WargamingCS for updates and announcements.
https://twitter.com/WargamingCS
Please don't forget to fill out our survey once your ticket has been completed.
Check out tanksrule.com!