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Washington Mutual Bank Allowed 2 fraudulent checking accounts to be opened in my name Stockton California
My name is Jacqueline Blount. I recently found out that not 1, but 2 checking accounts were opened at Washington Mutual Bank, in California, using my name and social security number. I disputed this information with the ChexSystems and faxed copies of my Police Report for Identity Theft. I, also, contacted the bank, as they provided a phone number to ChexSystems, to have me contact them, being that they were able to "validate" the accounts.
I explained to them that I am a victim of ID theft and asked, how is it possible that they allow not 1, but 2 checking accounts to be opened, overdrawn and abused repeatedly, within a short amount of time. The CSR stated that after the first account was opened and abused, this professional and responsible bank, allowed a second account to be opened and the same thing happened, they are reporting a second debt of $786 to ChexSystems.
I requested a fraud affidavit packet and they sent me one alright.......I got a fraud packet, the last two pages, is complete, accurate and personal information for another lady in Miramar, FL., the report is a printed copy from Washington Mutual's internal system, wizmail. From: Vicki L. Turner Orginal Author: Tamika Mckenzie, these are apparently the CSR and the so-called, "professional investigator", I've got this woman's fraud packet, isn't this ironic, it includes her name(both her maiden and married last names), correct physical home address, city, state, zip code, bank account number (she's no doubt disputing fraud, as well), social security number and home phone number. I am going to call this person, in the morning to let her know, that through the competency of Washington Mutual Bank, I've got all of the necessary information to assume her identity, IF, I were a thief. I will gladly send this to her, but I know that if she doesn't have my information, then someone else has recieved all of the information that's on me, that I've got on her.
I read one of the rebuttals, where one of Washington Mutual Bank's loyal and satisfied customers, charged to defend their honor, competency and professionalism, maybe, you are satisfied with them now. But, it doesn't change that these people are liars, dishonest, incompetent, and they lack professionalism, reason and accountability, especially, from my experience with them alone, you know those 2 bank accounts. By the way, I've never banked with them, so this is my first impression of them. How do you justify these actions, of YOUR BANK?
I am, also, going to call them on Monday morning, to inform them of this incompetency and violation of trust and privacy, to not disclose my PERSONAL information to any third parties, without my expressed written consent, which they definitely did not have. I will, also, inform them that I have added my complaint to their list on ripoffreport.com. If they feel they have a valid excuse for their actions, beginning from the opening of the second account to sending my personal information to someone, other than myself. I CHALLENGE them to respond with, logical, honest, and justifiable answers, on-line.
Unless, Washington Mutual Bank of Stockton, CA, has something to hide, or just can't excuse this. I mean they reported this accurate and correct information to ChexSystems on my report, how sure are they, that these accounts belong to me? I know for sure, because I've never opened or authorized any account to be opened, signed on, and/or used with any Washington Mutual Bank.
Jacqueline L. Blount
Go Navy!!!!!
Jacqueline
Mansura, Louisiana
U.S.A.
2 Updates & Rebuttals
Jacqueline
Mansura,Louisiana,
U.S.A.
Thanks, Anon
#3Consumer Comment
Mon, February 10, 2003
I appreciate you sharing your information. Although, I have already opted out of pre-screened credit offers with the 3 CRA, I had not thought to contact my State Attorney's Office on this bank, sending me the personal information of another person, claiming of fraud with them. I do have the phone number to his office and will most definitely contact him, as well. I will begin to file a consumer's complaint against Washington Mutual Bank, with any state and federal agency, I can. This bank has serious issues with protecting the personal and valuable information, entrusted to them. Once again, thank you for your time and advice.
Best regards
Go Navy!!!
Anon
Miami,Florida,
U.S.A.
Unfortunately, the bank can and does sell your private info
#3Consumer Suggestion
Sun, February 09, 2003
Hello Jacqueline--
Unfortunately, banks and virtually every other organization can and does sell your private information without your consent--you have to read the small print and send a letter requesting to be removed or you are automatically on their "opt-in" list.
It is one of the privacy issues currently under examination by the feds because of rampant identity theft and privacy concerns in general.
You can put a "fraud alert" on your credit report by reporting it to all three credit bureaus. You can also opt out of the credit bureau mailing lists (that's where all those credit card offers come from). I also just found out that DMV's sell information, or make it easy for someone to get a duplicate license. I was shocked!
Also, I just bought a house, and I can't believe how much new junk mail I am getting--everyone who gets your credit information is selling it to someone else--newspaper and magazine subscriptions, that grocery discount swipe card, credit cards, your bank, your dentist, the car repair shop, your internet provider, clubs you belong to and schools.
If someone has enough information to open checking accounts, they may also be opening other accounts like credit cards and store cards and God knows what else. It is quite possible they have obtained some sort of photo ID with your information and their photo.
When you put a fraud alert on your credit report, you can designate that no new credit be issued without your consent. This should help you avoid further problems. You should also contact each and every vendor you deal with and find out how to "opt-out" of their selling/trading/bartering of information.
Good luck to you. Oh, and I'd contact the Attorney General in your state to report the receipt of some other consumer's information from the bank. That is really sloppy and downright scary if they are that stupid and careless with peoples information. Yikes!