Complaint Review: Washington Mutual Bank

My name is Jacqueline Blount. I recently found out that not 1, but 2 checking accounts were opened at Washington Mutual Bank, in California, using my name and social security number. I disputed this information with the ChexSystems and faxed copies of my Police Report for Identity Theft. I, also, contacted the bank, as they provided a phone number to ChexSystems, to have me contact them, being that they were able to "validate" the accounts.

I explained to them that I am a victim of ID theft and asked, how is it possible that they allow not 1, but 2 checking accounts to be opened, overdrawn and abused repeatedly, within a short amount of time. The CSR stated that after the first account was opened and abused, this professional and responsible bank, allowed a second account to be opened and the same thing happened, they are reporting a second debt of $786 to ChexSystems.

I requested a fraud affidavit packet and they sent me one alright.......I got a fraud packet, the last two pages, is complete, accurate and personal information for another lady in Miramar, FL., the report is a printed copy from Washington Mutual's internal system, wizmail. From: Vicki L. Turner Orginal Author: Tamika Mckenzie, these are apparently the CSR and the so-called, "professional investigator", I've got this woman's fraud packet, isn't this ironic, it includes her name(both her maiden and married last names), correct physical home address, city, state, zip code, bank account number (she's no doubt disputing fraud, as well), social security number and home phone number. I am going to call this person, in the morning to let her know, that through the competency of Washington Mutual Bank, I've got all of the necessary information to assume her identity, IF, I were a thief. I will gladly send this to her, but I know that if she doesn't have my information, then someone else has recieved all of the information that's on me, that I've got on her.

I read one of the rebuttals, where one of Washington Mutual Bank's loyal and satisfied customers, charged to defend their honor, competency and professionalism, maybe, you are satisfied with them now. But, it doesn't change that these people are liars, dishonest, incompetent, and they lack professionalism, reason and accountability, especially, from my experience with them alone, you know those 2 bank accounts. By the way, I've never banked with them, so this is my first impression of them. How do you justify these actions, of YOUR BANK?

I am, also, going to call them on Monday morning, to inform them of this incompetency and violation of trust and privacy, to not disclose my PERSONAL information to any third parties, without my expressed written consent, which they definitely did not have. I will, also, inform them that I have added my complaint to their list on ripoffreport.com. If they feel they have a valid excuse for their actions, beginning from the opening of the second account to sending my personal information to someone, other than myself. I CHALLENGE them to respond with, logical, honest, and justifiable answers, on-line.

Unless, Washington Mutual Bank of Stockton, CA, has something to hide, or just can't excuse this. I mean they reported this accurate and correct information to ChexSystems on my report, how sure are they, that these accounts belong to me? I know for sure, because I've never opened or authorized any account to be opened, signed on, and/or used with any Washington Mutual Bank.

Jacqueline L. Blount
Go Navy!!!!!

Jacqueline
Mansura, Louisiana
U.S.A.