Complaint Review: WASHINGTON MUTUAL

4/05 Contracted Wash Mutual home mortgage department (Norman) in sales and told him I was a current Washington Mutual customer with home mortgage. said in November 2004 my daughter brought my two month old granddaughter to sitter of two year old granddaughter. first time away from her mom. It was pre-going back to work get acquainted visit.My daughter dropped off at 10, called at 11, 12:45 to see how doing, then at 1:30 and 2:00 to come get. Sitter said no cannot, are sleeping. My daughter called at 2:30 said on her way regardless. Daughter got hang-up call at 2:35pm. At 3:00pm 2 month old death, choked to death. EMT said should never have died, totally purple, blood under nose. Sitter had in upstairs room, no monitor, found, gave CpR without clearing air way, asphiated her. No charges, no questions because no marks.

Due daughter mental condition, my teeth fell out on tongue, both knees deteriorated, stomach/uterus lining broke down into infection due to trauma. Thousands in med bills, numerous tests.

5/05 Refinance Loan reviewed, all papers submitted received letter approved (still have) payout to be June 15, 2006. Loan never came. Called Washington Mutual. Someone named Carol informed me the girl handling loan quit. Then she yelled at me I just got that loan today!!!!!!! She said I need page 4 bank statement April. I told her I was severely ill, on crutches and she demanded the page even after I told her there is only the bank logo on page 4. I asked to talk to supervisor. Supervisor said send in the page, or you do not get the loan.!!!!!!!!!!!!!! I called customer service reported them

One day later Carol called and said she would process loan. Over the next three weeks proceeded to demand all the information again that all ready submitted. She knew all about health and granddaughter and could care less.

7/05 Carol called and said loan would be ready 7/15. July 15th came and went July 18th received call 8 in morning of my neighbor, of 31 years, funeral and my sister admission into hospital. It was Carol.

She said we are not giving you the loan. I could not believe she was denying the loan. She said because I did not have the same money in the bank as in April. I said how could I, I have been paying medical bills I asked if my son gave me the money to equal the April amount, could I get the loan.?? I added he was a financial advisor. She said If your son has so much money, tell him to loan you the money and hung up. I immediately called her supervisor she was laughing her head off.

7/05 I called Norman Biesner in sales. A week later I got a call from Carol and she said she was going to handle loan. (again) She started demanding things again knowing I was still on crutches and filled with infection. This went on until August.

In August she called and said she would personally have a courier come right to my door with loan. I told her thank God I was near bankruptcy. Then she said well, I am going to report you to my supervisor and we will see about you getting that loan. Again I called Norman. Norman, got her to process loan.

All week she kept calling saying she would have a courier service at my house on Friday. On that day Carol called to say he would be there at 5pm. Then she said, Oh I forgot to mention, you will need, $500. At five the courier service brought the loan. I looked at the loan and it was for $11,000. $6,000 for interest and services, out of the pocket cost to process $500.00 and the payment would go for credit cards, car anything but a payout of any money or money for medical bills.

On August 22nd, Carol called me a work and with joyful voice she said. What's the matter, didn't you like the loan???? Was there something wrong with it???? I notice you did not sign for the loan. Why, chuckling continues.

I said I will let the people now involved with this loan check it and I will get back to you soon. That would be.

Staff at Senator Russell Feingold's office
,Wisconsin State Banking Commission
,The US Federal Banking Commission, DC
The Federal Reserve Bank of San Francisco


On 9/15/05 I received the loan $5,000 check which was laying in an envelope on the cement in front of my house when I woke up in the morning. I took a hair dryer and dried it off and deposited the check, this was approximately 3 weeks after I was forced to file bankruptcy.

Linda
Kenosha, Wisconsin
U.S.A.

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