Complaint Review: Washington Mutual - Chase

I feel it really stinks that the Washingtom Mutual / Chase Bank can without cause or reason other than their own reasoning raise the APR of the credit card holders at will. Particularly after they just got a piece of the bailout action from capital hill. When you try to get the reason for the increase, you just get the same old, "You knew that we could raise it at any time and were informed of that!", "If you didn't opt out and close the account, this is your new rate!".

Doesn't this seem unreasonable and who would the average person contact in the government to stop these predatory practices in the banking indusrty, which we as tax payers have a vested interest in at this time.

The customer service reps and supervisors can't do anything but you read from a computer screen and they sound like robots sayin the same thing over and over again when you try pin them down on a specific reason for the increase. Then they will come up with some reason that your credit report has delinquencies that don't exist.

The entire communication system in our country and the banks is broken, it seems that the government wants to throw money at the problem rather than let the companies fail the same as we would if we did the things they did to get themselves in the spot they are in now. Someone help the average person not the FAT CATS who really don't care and are probably laughing all the way to the bank everyday.

Are you listening Barack Obama and capital hill, do the job we are paying you to do, don't just become another of the corrupt FAT CATS that you seem to cater to.

Disgruntled consumer
Independence, Kentucky
U.S.A.