Washington Mutual Company or Preschool ? worthless ripoff Insurance company
My mortgage loan was sold to WM last year and I sent my payments by certified mail so I would get a signature from a person. I had sent in my May payment to them and on the 18th they called me and said they had not received it. I had got a copy of the signature and faxed them all the info they asked for .
Well they still said they never received the payment and that I would have to pay a late fee even though it was signed for on the 6th of May. I had argued with them enough over a late fee they would never get.
In June I sent my next payment and again they called and said they did not receive it. Well they could'nt find the payments I had sent certified mail and they wanted me to send in a double payment including late fees (like i could afford it )so I refused and pretty much told them they needed to find it.
Well, I got a letter telling me they were forclosing on my house if I didnt make up the payments. So I called them and waited on hold for 3 Hours and amazingly they had found Junes payment and called it Mays saying I now owe Junes payment and all late fees for both May and June and if it was not paid by the end of the month they were forclosing.
I played hell with WM trying to fix their problem, faxing proof of everything and listening to 10 diffrent people give my wife and I attitude and threatening us. After contacting the BBB. We got the number to one of the big guys at WM from another company and things started working out. Before everything was fixed with WM we ended up refinancing with another company and got a better deal.
Well theres lots more I can say about that worthless so called company (WM) but whats the sense in poking fun at a want to be company with no feelings or compassion for human life.
Joe
Newark, OH
4 Updates & Rebuttals
dan
Morris,Illinois,
Key Information - Refinance
#5Consumer Comment
Fri, May 03, 2002
As with Joe, my mortgage was assumed by Wash Mutual and they screwed up paying my homeowners insurance. When trying to call to get it corrected I found that I was placed in phone message hell, it was like an act of god to finally speak to a person. I took a day off work and spent the day calling different numbers and taking to different people, I finally got through to the right person. She really didn't care if my insurance was paid or seemed like it mattered that I was concerned about it. (this is the great customer service)
I solve my problem and all my issues with Wash Mutual by going down the street to a local bank and refinancing my mortage. I was able to get 12 year fixed so the mortage will not get sold and the interest rate is 2 points lower (5.77%) than my original (7.785)(30 year)
I have enough equity in my home where I do not need to have an escrow or have to pay for PMI. and yes I can afford the increase in the monthly payment to account for the lower term.
Joe, hit the nail on the head, refinace with a different bank and it will solve your problems.
dan
Morris,Illinois,
Key Information - Refinance
#5Consumer Comment
Fri, May 03, 2002
As with Joe, my mortgage was assumed by Wash Mutual and they screwed up paying my homeowners insurance. When trying to call to get it corrected I found that I was placed in phone message hell, it was like an act of god to finally speak to a person. I took a day off work and spent the day calling different numbers and taking to different people, I finally got through to the right person. She really didn't care if my insurance was paid or seemed like it mattered that I was concerned about it. (this is the great customer service)
I solve my problem and all my issues with Wash Mutual by going down the street to a local bank and refinancing my mortage. I was able to get 12 year fixed so the mortage will not get sold and the interest rate is 2 points lower (5.77%) than my original (7.785)(30 year)
I have enough equity in my home where I do not need to have an escrow or have to pay for PMI. and yes I can afford the increase in the monthly payment to account for the lower term.
Joe, hit the nail on the head, refinace with a different bank and it will solve your problems.
dan
Morris,Illinois,
Key Information - Refinance
#5Consumer Comment
Fri, May 03, 2002
As with Joe, my mortgage was assumed by Wash Mutual and they screwed up paying my homeowners insurance. When trying to call to get it corrected I found that I was placed in phone message hell, it was like an act of god to finally speak to a person. I took a day off work and spent the day calling different numbers and taking to different people, I finally got through to the right person. She really didn't care if my insurance was paid or seemed like it mattered that I was concerned about it. (this is the great customer service)
I solve my problem and all my issues with Wash Mutual by going down the street to a local bank and refinancing my mortage. I was able to get 12 year fixed so the mortage will not get sold and the interest rate is 2 points lower (5.77%) than my original (7.785)(30 year)
I have enough equity in my home where I do not need to have an escrow or have to pay for PMI. and yes I can afford the increase in the monthly payment to account for the lower term.
Joe, hit the nail on the head, refinace with a different bank and it will solve your problems.
dan
Morris,Illinois,
Key Information - Refinance
#5Consumer Comment
Fri, May 03, 2002
As with Joe, my mortgage was assumed by Wash Mutual and they screwed up paying my homeowners insurance. When trying to call to get it corrected I found that I was placed in phone message hell, it was like an act of god to finally speak to a person. I took a day off work and spent the day calling different numbers and taking to different people, I finally got through to the right person. She really didn't care if my insurance was paid or seemed like it mattered that I was concerned about it. (this is the great customer service)
I solve my problem and all my issues with Wash Mutual by going down the street to a local bank and refinancing my mortage. I was able to get 12 year fixed so the mortage will not get sold and the interest rate is 2 points lower (5.77%) than my original (7.785)(30 year)
I have enough equity in my home where I do not need to have an escrow or have to pay for PMI. and yes I can afford the increase in the monthly payment to account for the lower term.
Joe, hit the nail on the head, refinace with a different bank and it will solve your problems.