WASHINGTON MUTUAL MORTGAGE COMPANY ripoff HOMEOWNER'S ASSISTANCE PROGRAM IS A JOKE JACKSONVILLE Florida
my husband and i fell behind after he took ill and was hospitalized in February of 2004. We contacted wamu and they suggested that we fill out a homeowner's assistance package. We submitted it twice because the first one they lost.
Mind you wamu never asked for any medical bills or doctor statements. Then we started getting letters of default, attorney's letters and they were asking for a substantial amount to reinstate the loan. I never heard from a representive and when i started calling to check on the status--i was referred to three different people-within weeks at a time.
Also, the last rep that i had-went on vacation and he never came back. Then i decided to sell my house and i was referred to a rep that had a very negative attitude and then eventually softened. Well to make a long story short-my house was eventually foreclosed on and sold at the public auction. I even tried to submit a good faith payment and it was returned back to me. i wouldn't recommend a single soul to fill out a homeowner's assistance package and that product is a hinderance and a joke.
renee
HOUSTON, Texas
U.S.A.
1 Updates & Rebuttals
Edjeana
HOUSTON,Texas,
U.S.A.
washington mutual bank jacksonville florida-addenum homeowner's assistanc program
#2Author of original report
Mon, October 25, 2004
Also during the time i was dealing with the last rep--there was news that washington mutual was going to do a layoff and i am thinking that the customer service rep took all of his days and got the hell away from there. On the day that the appriaiser came to do the appraisal so that i can sell my house---he came to my present home and performed the appraisal. How dumb does this get--he eventually came out a second time and he felt as thought wamu wouldn't want the home. I would like to get any and all responses about this problem so that it won't happen to anyone. also, is there anyway for me to transfer to another mortgage company.