Complaint Review: Washington Street Garage

Went to an event on 12/08/21 at Yoshi’s. 

Parked in this parking lot. It was fine up until it was time to leave. We paid at the entrance, was in a very delayed line to exit behind many cars. I existed the vehicle to see why the delay and noticed that each car was having an issue and taking about 5-10 minutes to exit. One of the dual exits were closed off which would have also helped with smooth exiting.

By the time we finally made it to the exit it had been about 45 minutes or more, and then we were charged another $1.25. It may not sound like much, but the business practices and the system design is very flawed. You cannot trap people in a garage when time to leave, to then make them pay additional fees.

I found someone, explained to them, and asked for them to open the gate. They stated that we have to leave the garage within a certain time. Well we could not because of the entrapment and delays. We were not in a parking stall just sitting around. 

It makes me think that this is a tactic, to squeeze more funds out of patrons. Very disappointed and scandalous.