Complaint Review: Waste Management

Waste Management is a horrible company! I worked for them for 6 long years. They treated their employees as numbers and their customers as walking/talking wallets.

They bill residential accounts quarterly and they would raise the rate around $0.75 per month on each bill so, after a year, you are paying much more than you signed up to pay. Those of us in customer service were instructed not to change the rate either, unless a customer called in to complain about the increase.

For container (rolloff or dumpster) accounts, the customer always had to wait for our schedule - the customer's schedules seemingly weren't important enough. And, even though a customer would be quoted a certain rate, if the customer put heavier items in the container, they would be charged extra...even if it all fit in the container.

I have fibromyalgia and Waste Management would not work with me on my medical difficulty even though I provided the necessary medical paperwork they requested. They fired me because after I ended up with a non-work related back injury. Standing and sitting were painful but doable, however getting from one to the other was painful and difficult. Since I couldn't get up to walk to the printer they told me I was done and cleaned out my desk. Another customer service person also had fibromyalgia and they fired her as well.

I would steer clear of this company until they realize that without it's customers, they wouldn't have a company...let alone any money.

I used to work for WMI in their billing department several years back. Here, the government regulates what they can charge residential customers for service, but not the commercial customers...the major metro area here had no regulation on charges; we could charge what we wanted...the apartment complexes got hit especially hard on moving days...one mattress would get you for $25, and it mattered not what size that mattress was either-it could be a toddler bed or a king sized mattress! I also know for a fact that they have customer accounts sitting, closed with credits on them, and they make no attempt to contact these customers and notify them they have money coming back!! (or i should say, that was how it was ran when i worked there)...No, I'm not a bitter ex-employee-the company treated me rather well, considering I was not much more than a number in their payroll system...but, you would think a company that is as large and influential as they are could come up with a way to NOT have to cheat their customers....my advice? If you don't have to use their service, then don't!! There is ALWAYS a smaller non-corporate carrier willing to come in and to a better job for a lot less....

I used to work for WMI in their billing department several years back. Here, the government regulates what they can charge residential customers for service, but not the commercial customers...the major metro area here had no regulation on charges; we could charge what we wanted...the apartment complexes got hit especially hard on moving days...one mattress would get you for $25, and it mattered not what size that mattress was either-it could be a toddler bed or a king sized mattress! I also know for a fact that they have customer accounts sitting, closed with credits on them, and they make no attempt to contact these customers and notify them they have money coming back!! (or i should say, that was how it was ran when i worked there)...No, I'm not a bitter ex-employee-the company treated me rather well, considering I was not much more than a number in their payroll system...but, you would think a company that is as large and influential as they are could come up with a way to NOT have to cheat their customers....my advice? If you don't have to use their service, then don't!! There is ALWAYS a smaller non-corporate carrier willing to come in and to a better job for a lot less....

I used to work for WMI in their billing department several years back. Here, the government regulates what they can charge residential customers for service, but not the commercial customers...the major metro area here had no regulation on charges; we could charge what we wanted...the apartment complexes got hit especially hard on moving days...one mattress would get you for $25, and it mattered not what size that mattress was either-it could be a toddler bed or a king sized mattress! I also know for a fact that they have customer accounts sitting, closed with credits on them, and they make no attempt to contact these customers and notify them they have money coming back!! (or i should say, that was how it was ran when i worked there)...No, I'm not a bitter ex-employee-the company treated me rather well, considering I was not much more than a number in their payroll system...but, you would think a company that is as large and influential as they are could come up with a way to NOT have to cheat their customers....my advice? If you don't have to use their service, then don't!! There is ALWAYS a smaller non-corporate carrier willing to come in and to a better job for a lot less....

I used to work for WMI in their billing department several years back. Here, the government regulates what they can charge residential customers for service, but not the commercial customers...the major metro area here had no regulation on charges; we could charge what we wanted...the apartment complexes got hit especially hard on moving days...one mattress would get you for $25, and it mattered not what size that mattress was either-it could be a toddler bed or a king sized mattress! I also know for a fact that they have customer accounts sitting, closed with credits on them, and they make no attempt to contact these customers and notify them they have money coming back!! (or i should say, that was how it was ran when i worked there)...No, I'm not a bitter ex-employee-the company treated me rather well, considering I was not much more than a number in their payroll system...but, you would think a company that is as large and influential as they are could come up with a way to NOT have to cheat their customers....my advice? If you don't have to use their service, then don't!! There is ALWAYS a smaller non-corporate carrier willing to come in and to a better job for a lot less....