Complaint Review: Waste Management

Waste Management - I was over 30 days late in paying my invoice for period 3/1/17 through 4/30/17. Invoice was paid 1 day AFTER the due date. I received my next invoice for period 5/1-6/30 it was paid in full.  I was charged a late fee of $5.00 for the previous period, but no other delinquent charges were noted.  Just this week I received another invoice for the same period of 5/1-6/30.  But this time it was for a total of $56.84 which included a $38.00 resume fee from April PLUS $13.84 in fuel/environmental charges and regulatory cost recovery charges and another $5.00 admin fee. I understand that although I feel the "resume" fee of $38.00 in addition to a late fee (previous month) is a rip off, I will not be able to fight that. However, I was already charged and paid the full the regulatory fees for that same invoice. I called and confirmed this duplicate invoice was only for the "resume service fee" and argued how they could charge fuel and recovery fee's AGAIN, and it was wrong to double charge me for a service that was not provided. The customer service rep I spoke to agreed and asked a supervisor, which refused to speak with me and relayed a message that it was company policy. To charge fuel fee’s on every invoice.  This is FRAUD! They are charging me for a service that was never provided and for a service period where I have already been charged and paid those same charges.   Also, a resume fee AFTER they charged me a late fee; maybe that is legal, but is seems wrong.

Waste Management Waste Management - I was over 30 days late in paying my invoice for period 3/1/17 through 4/30/17. Invoice was paid 1 day AFTER the due date. I received my next invoice for period 5/1-6/30 it was paid in full. I was charged a late fee of $5.00 for the previous period, but no other delinquent charges were noted. Just this week I received another invoice for the same period of 5/1-6/30. But this time it was for a total of $56.84 which included a $38.00 resume fee from April PLUS $13.84 in fuel/environmental charges and regulatory cost recovery charges and another $5.00 admin fee. I understand that although I feel the "resume" fee of $38.00 in addition to a late fee (previous month) is a rip off, I will not be able to fight that. However, I was already charged and paid the full the regulatory fees for that same invoice. I called and confirmed this duplicate invoice was only for the "resume service fee" and argued how they could charge fuel and recovery fee's AGAIN, and it was wrong to double charge me for a service that was not provided. The customer service rep I spoke to agreed and asked a supervisor, which refused to speak with me and relayed a message that it was company policy. To charge fuel fee’s on every invoice. This is FRAUD! They are charging me for a service that was never provided and for a service period where I have already been charged and paid those same charges. Also, a resume fee AFTER they charged me a late fee; maybe that is legal, but is seems wrong. El Cajon California