Complaint Review: WASTE MANAGMENT

I AM FILING A FORMAL COMPLAINT AGAINST WASTE MANAGEMENT FOR LACK OF SERVICE THAT I AM FORCED TO MANDATORY PAY FOR BUT NOT RECIEVING.  SEE BELOW PICS AND EAIL SENT TO CUSTOMER SERVICE.
THE FOLLOWING COMPLAINTS HAVE BEEN LOGGED WITH NO WORTH WHILE RESULTS, JUST MORE LIP SERVICE AND EXCUSES.

81698  TRASH NOT PICKED UP  
10466753 DRIVER COMPLAINT

AFTER I SPOKE WITH DARRELL, WHO WOULD IDENTIFY HIS LAST NAME OR POSITION I ONCE AGAIN CALLED 727-572-8779 AND SPOKE TO MARY. SHE WAS APPALLED BY MY EXPERIENCE AND SAID THEY SHOULD PICKED UP THE GARBAGE TODAY WITHOUT ANY HESITATION. DIDN'T HAPPEN, SHE HAS FILED ANOTHER COMPLAINT. I AM NOT SURE IF I AM JUST TALKING TO A BUNCH OF SWEET LADIES WHO DON'T HAVE ANY CONTROL OVER WHAT GETS DONE OR WHAT. I SPOKE WITH A LADY DANESHA? LAST SAT MORNING WHO FILED THE COMLAINTS. MY WIFE CALLED MANY DIFF PH NO, NO ONE ANSWERED AND LEFT MESSAGES THAT NO ONE RETURNED CALLS ON.

I RECIEVED EMAILS BACK FROM SEVERAL COMPLAINTS I FILED FROM THE WEBSITE WITH PICS OF THE GARBAGE IN CANS FROM JARRELL AND ANGEL C. BOTH WHO SEEMED TO THINK I WAS LYING EVEN THOUGH I SENT THEM PICS TO PROVE THE DRIVER WAS LYING.

I HAVE BEEN SITED FOR GARBAGE IN THE EASEMENT BY SEMINOLE CODE PEOPLE EVEN THOUGH THEY ARE THE ONES THAT SHOULD BE POLICING THIS MANDATORY GARBAGE SERVICE.

IF I AM BEING TREATED THIS BAD, THEN I GUARANTY THERE ARE OTHERS ON THIS ROUTE WHO ARE HAVING TO PAY OFF THE DRIVER FOR DECENT GARBAGE SERVICE, SAD.

I AM GOING TO FORWARD THIS EMAIL TO MY LOCAL NEWSPAPER AS WELL AS THE HOUSTON CHONICAL. MAYBE WHEN PEOPLE WHO BUY BLACK INK IN 55 GAL DRUMS CHECK IT OUT SOMETHING WILL FINALLY GET DONE.

THANK YOU,

PHILLIP


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From: HYBRIDS@aol.com
To: DREED12@WM.COM, AMANCARI@MYSEMINOLE.COM
CC: Hybrids@aol.com, oossj5oo@gmail.com
Sent: 4/11/2016 12:48:57 P.M. Eastern Daylight Time
Subj: 8568-108TH ST N - NO GARBAGE SERVICE SINCE 03/22/16


I SPOKE WITH YOU SAT ABOUT NOT GETTING MY GARBAGE PICKED UP. THEY CLAIMED IT ISN'T CONTAINERIZED. I SENT THEM PICS SHOWING THAT IT WAS. THEY STILL WOULDN'T PICK UP MY CANS. I HAVE FILED SEVERAL REPORTS FROM MY WEBSITE WM WITH NO RESULTS BUT MORE SAND BAGGING AND EXCUSES.

YOU FILED SEVERAL REPORTS ON MY BEHALF AND I APPRECIATE THE EFFORT YOU PUT FORTH, BUT YOU SEEM TO BE THE ONLY PERSON IN WM THAT DOES THERE JOB PROPERLY.

A GUY NAMED DARELL CALLED ME AT 11:35 AM, MONDAY. HE TALKED SO FAST AND UNCLEARLY, THAT I KEPT HAVING TO HAVE HIM REPEAT HIMSELF.  HE GOT UPSET BECAUSE HE THOUGHT I WAS YELLING AT HIM, WHO WOULDN'T BE UPSET AFTER WAITING SINCE 03-22 TO GET SUCH A SIMPLE JOB OF GARBAGE PICKED UP.

HE INFORMED ME THEY WOULD NOT PICK UP MY CANS BECAUSE THE TRASH WAS NOT LEVEL WITH THE TOP OF THE CAN. WHAT KIND OF LAME SERVICE IS SO ANNUAL. HE SEEMED TO INDICATE THAT IF THEY WERE TIED WITH STRING THE LENGTH DIDN'T MATTER. WHAT IS THE DIFFERENCE, THEY ARE STILL THE SAME LENGTH, JUST MORE LAME EXCUSES. MAYBE I SHOULD PUT PINK OR RAINBOW TIES AROUND THEM. OR LIKE ONE NEIGHBOR SAID TIE A $20 BILL ON THEM, INDICATING THEY ONLY WORK FOR TIPS, EXTORSION.
I LIVE IN MAD BEACH, THEY WILL PICK UP ANY AMOUT, 10-12 FT HIGH WITHOUT IT BEING IN CANS OR TIED UP. THEY USE A TRUCK WITH JAWS AND THEY DO THE BEST JOB EVER, WHY CAN'T WM GET WITH THE PROGRAM.  HERE IS A PIC OF THEM PICKING UP TRASH AT MAD BCH.



WE ARE TALKING ABOUT GARBAGE, NOT PACKAGES FOR THE POST OFFICE. HE ALSO SAID THEY WOULDN'T PICKUP THE TREE LOGS UNLESS THEY WERE CUT SMALLER, THEY ARE SMALLER. HE DIDN'T WANT HIS DRIVER TO GET HURT. WE ARE TALKING ABOUT REAL MEN PICKING UP REAL GARBAGE, NOT A BUNCH OF WIMPS, IT'S GARBAGE.
I AM DISABLED AND ON O2 24/7 AND I MANAGED TO MOVE ALL OF THOSE LOGS FROM 20 FT DOWN THE YARD TO WHERE THEY ARE NOW. CAN'T THEY FIND ANY REAL MEN TO DO THIS JOB?



THIS MATTER NEEDS TO BE TAKEN CARE OF NOW, NO MORE LAME REASONS THAT THEY CAN'T PICK UP MY GARBAGE. I CAN'T FINISH PUTTING THE REST OF THE TRASH IN CANS TILL THEY EMPTY THE 8-9 THAT I ALREADY FILLED UP.

PLEASE REFER THIS MATTER TO A SUPERVISOR OR SOMEONE WHO CAN MAKE A DECISION ON GETTING THIS MESS CLEANED UP. I ALREADY TOOK 3-4 CANS TO MY HOUSE TO GET RID OF THEM BACK IN MARCH WHEN THEY FAILED TO PICK THEM UP. I WILL NOT CONTINUE TO PAY FOR MANDATORY SERVICE THAT I AM NOT RECIEVING. THIS IS THE 1ST TRASH I HAVE PUT OUT IN MORE THAN A YEAR. THE LAST TIME I HAD PALM BRANCHES THAT STUCK OUT 3-4 FT ABOVE THE CAN WITHOUT ANY PROBLEMS, WHY NOW DO I HAVE A PROBLEM?