Complaint Review: WaterPure International Inc.

In rebuttal to waterpure international's  response, their side of explanation is completely untrue.  The first machine did not condensate to produce water as promised.  I had a licensed commercial heating/refigeration/plumber do an inspection, test, and recharge the refrigerant gas in the first machine received after troubleshooting and finding no refrigerant gas contained.  This was suspected due to the fact that the machine did not work indoors in my home in winter here in Northwest when received and setup, and having called Waterpure they themselves recommended this repair when I told them machine was not producing water from air indoors after running for 48 hours straight. The machine did produce condensation outdoors on test once recharged, but once more failed indoors due to low humidity of 30% from heated building due to cold winters.  Waterpure's Paul ceo and Richard marketing manager said there would be plenty of humidity neccessary to produce condensation when visiting their facilities and paying for distributorship on trip to Florida.  They stated several times their machines would provide adequate water production for commercial drinking water purposes knowing I was to re-sell machines to replace bottled water users in commercial offices.  The machine was sent back and picked up for return on same pallet in same box packaging as originally received, and their contract shipper is only to blame if machine not received same as originally shipped in their words.  Their largest original distributor Brandt plumbing company in Florida spent $50,000 investment on same machines and never had one work efficiently as promised too as I confirmed after my problems started.
The second machine was delivered to me without a pallet or adequate packaging, and was heavily damaged on multiple sides, top, as well as bottom being caved in and wheels jammed into bottom from probably being dropped by shipper since was not secured to a pallet and inadequate packaging.  They only gave excuses as shipper picked up 2nd unit from them and handled packaging. I have pictures of machine received as proof that I also sent to waterpure within hour of receiving.  At that point having invested $10, 000. and found machines not working, they only wanted to ship more to me saying their prototypes must have been damaged somehow and the machines would work here.  The licensed refrigeration plumber hired can validate the inefficiency of air to water machines in heated indoor buildings during fall and winter months here since waterpure continually denies it.  They also did not provide production machines as paid and contracted to do so in addtition to the inefficiency issues, as another reason for demanding refund since volume of machines would be unavailable to obtain with their constant machine upgrades/changes being made at waterpure international.
I am still calling them and demanding my refund balance promised since they did not return my full investment as agreed and promised by Paul Lipschultz ceo, now 1 1/2 years later.  He recently as of four months ago promised payments weekly in small amounts, but has since failed to deliver as promised as he stated he gave me his word he would do to fulfill refund.
Whether or not they want to admit it, Waterpure International machines as well as others in marketplace should not be bought for use as botled water service replacement, since heated indoor buildings will affect low output if any of water condensation needed to provide adequate drinking water volume.  I am an honest business man that invested into a distributorship on good faith with promises given by waterpure that were just to good to be true now knowing the difference and I wish others to know the truth before investing and possibly loosing their investment as well.  Do tests prior to exchanging of any money to validate first air to water atmospheric generators work efficiently in your area and under all seasonal indoor conditions.     

I would like to retract my previous comments defending the actions and credibility of this company.

Ladies and Gentleman,

It is unfortunate that certain individuals find it necessary to attempt to discredit our organization with unfounded comments and accusations as noted above. Please question the source.

WaterPure International is a publicly traded corporation and is based in Oakland Park Fl. We are the ONLY company in the Atmospheric Water Generator industry that is proudly MADE IN THE USA and has a unique PATENTED process that provides 99.99% pure refreshing drinking water from AIR.

Our equipment operates perfectly, but please be advised that the technology is reliant upon being placed in environmental conditions that are suitable for water production.  Where there is ample humidity..we are making some of the finest water you can consume.

No Pesticides, No Pharmaceuticals, No Chlorine, No Fluoride, no chemicals at all ...Just pure water!

I am more than happy to personally take any/all inquiries pertaining to our products and services as well as our knowledgable staff who is always more than happy to properly educate you about our state of the art systems, and the industry.

If you care to make an educated decision prior to investing in an AWG system, we are here to answer your questions, but bear in mind we may actually want to know who we are speaking with. And when you call, our receptionist will ask for your full name and phone number, so if we are on the other line, we will promptly call you back and answer all your questions at that time. Only our sales staff is authorized to discuss our equipment and pricing. I believe that is standard business protocol for most professional organizations.

Please bear in mind, anyone can place comments online

If you would like to find out more about our unique patented technology, Please feel free to contact me directly as noted below.

Thank you for your time, and for considering WaterPure International.

We look forward to speaking with you soon.

SVP Sales and Marketing
WaterPure International, Inc.
2944 NW 27th St. Bldg 14
Oakland Park, FL 33311
http://www.watepureinternational.com
a publicly traded company
stock symbol WPUR

I just called Waterpure and got the runaround. All I wanted to know was the price of the unit and they said I have to give my contact info, sales will give me the price... oh no one is available...

common what is the price? Why are you hiding it? The answer was in the above complaint... watch out for companies that hide the price... it shows there is not true value.

WaterPure International has been in business since 2005 and has provided over 400 units to distibutors around the world.  The gentleman that filed the report against us visited our factory in person and met all the key personnel involved.  After deciding to distribute a first machine was sent to him promptly.  He complained that is was broken and returned the unit (at our expense)..another unit was promptly sent.  When the first unit was returned it was impossible to tell what was wrong because it was not packaged properly.  We have photos of the unit being shipped and then again when it was returned.  The second unit was never set up properly according to our detailed manual of instructions.  He admitted that.  Then decided emotionally to give up and send that back also.  We can verify twelve calls giving advise on service, none of which seemed to be understood.   We brought back the second unit, also at our expense.  Again, no care was given to its packing.   However, when set up properly it was tested here at our factory and ran fine.  The damage was only to its outside stainless cover.  All monies we were returned other than the costs of shipping.  Claims to the shipper by us were denied because the return packing job was improper.   I have been asking my accounting department to still repay the balance of $1500 in spite of our uncovered lossed and though they are balking (properly so) they will do so and are budgeted it in.  Accusations such as a ponzi scheme are obviously unmerited.  Thank you