Watkins Manufacturing Corp Hot Spring Spas Poor quality and warranty Vista California
I purchased $9000.00 Hot Spring Spa with Ace saltwater system 18 months ago. My Ace saltwater cell stopped working. I called Hot Spring Spa customer sevvice and they stated cells last approx. 18 months to 2 years. Cell replacement cost $800.00 plus installation with 1 year warranty. Now that's a ripoff.
2 Updates & Rebuttals
Hot Spring Spa with ACE water system
#3Author of original report
Mon, April 20, 2015
Watkins Manufacture Corp responds with sorry we didn't live up to your expectations. What kind reply is that. Try fixing your product with a better product that last longer than 18 months with a warranty longer than 1 year. Added to your overpriced ace cell replacement at $800.00 twice the expense of everyother cell replacement.
Hot Spring Spas
Vista,California,
USA
ACE system issues
#3UPDATE Employee
Fri, April 17, 2015
We're very sorry your experience with the ACE System didn't meet your expecations. We encourage you to call back into Customer Service if you have any questions or would like to discuss tips on prolonging the life of ACE cells. We can be reached at 800-999-4688 X 8432.
We also have some caring for your ACE tips available at http://www.hotspring.com/hot-tub-owners/caring-for-your-salt-water-ace-system