Wayne Mazda Scammers dont deliver what they promise Wayne New Jersey
We saw some nice used cars online at this dealership. We went to look at them and found the perfect car. The salesman said there was not much room to come down in price. We went inside to negotiate, and he brought over his sales manager. The sales manager said since it is the end of the month they want to move cars to make their quota, I asked what he could do on the price of the car. He said he could take $1500 off, possibly $2000. I told him I needed to speak with my husband and we would be back the next night. The next night we went back ready to buy the car. My husband test drove it with my daughter again and came back ready to deal. The salesman wrote up an order where he added $1800 worth of things we didn't want. We asked him to take them off so he said he would. Then we asked what he could do on the price of the car. He said there was not much room to deal. I asked him to get the sales manager that we met with the night before so he did. The sales manager graciously offered to give us $1800 off the car except that was the $1800 worth of add-ons we didn't want. I said to him now what can you do on the price of the car? He offered to take $400 off the price. I reminded him of his offer the night before of $1500 off and said I guess you dont want to sell this car. He said he did so I asked what happened to the price from last night. He said that was yesterday, this is today. I said ok, turned to my husband and daughter and said lets go they obviiusly do nit want to sell us this car. And we left. My daughter was devastated, but even yhe Kelly Blue Book price was right around what he had offered the night before. At $1100 higher it was not worth it. I posted a shorter version of this awful experience on facebook and over a dozen people responded they had dimilar experiences there spanning the last 10 years. I will never go there again.
2 Updates & Rebuttals
It seems like a small percentage but.....
#3Author of original report
Thu, April 06, 2017
Robert you are right and I know I have no legal claim, and it seems like a small percentage if unhappy customers. I would totally agree with you, if their only customer base consisted of my friends over a ten-year period. The fact is they claim to be the largest dealership selling the most cars for many years running., and I found it interesting that so many people commented about the same experience fir many years, proving how shady Wayne Mazda is and always has been. As far as the price, I have been to dealerships where they have said flat out this price is only good today. I was not told that. I was told I could take 1000 to 1500 off the car maybe even 2000. I was then told that tomorrow being the last day of the month the deals could get even better. Not that I believed that, but I did expect that I would get the same price the next day. It was still within the same month. Just picked up my daughter's new (used) car ftom Open Road in Morristown.
Robert
Irvine,California,
USA
Good for you
#3Consumer Comment
Thu, April 06, 2017
First off you did exactly what you should have done. You saw they added "extras" you told the dealer to remove them. You didn't like the price so you walked out. As I said GOOD for YOU. If more people would do what you did probably half the complaints on this site about car dealers would just go away. (Now if we could just get people to actually get the car inspected before they buy it....).
But here is where the issue is. What you described is pretty much just part of the negotiation process and nothing seems out of the ordinary. They give you a price you said you needed to think about it so you left. Unless you have some legal contract that says they must honor that price for all time(or even 24 hours later) then they could come back and decide that they no longer want to sell it at that price. Just like there is nothing that says you couldn't come back the next say and say you no longer want to buy it unless they give you a bigger discount.
This is where the game really begins. If they really want to sell the car most likely they would try to continue the process by contacting you and offerting you a new lower price. It would be up to you to again accept or decline. This goes on until either one of you are tired of the game and just walk away.
It is really though this FB comment you mentioned, especially if you are trying to prove any sort of "huge" issue. Look at this logically, you had 12 posts from people who had "similar" issues over a 10 year period. That comes out to just over 1 per year. Now figuring that they get more than 1 person a year in their dealership and sell probably many times that a month(or they wouldn't be in business). This probably accounts for a very small perhaps meaningless percentage of their overall customers. That is you could probably put a post like this with any other company(in any other industry) that is even known for 5-Star perfect above and beyond service and still get 1 person a year who has some sort of complaint.
Just one final comment on "worth". What something is "worth" is what someone is willing to pay for it. If no one wants to pay their price then they have a choice to continue to "hold" that inventory or reduce the price.