Complaint Review: Wayne Mazda (NJ)

My step daughter has leased a couple of vehicle from Wayne Mazda and the same salesman. At the end of last year she called and inquired about the status of the time frame, of the end of her lease. At that time the salesman (Robert Raygo) told her that it was too early to think about getting out. A few months went by when she received a notice in the mail that she could get out of her lease early. She went in (March) and put together a lease deal and drove the new vehicle home. It turned out that the lease was not a 24 month lease, but a 36 month lease. Mazda Financial continued to deduct payments from her checking along with the new vehicle. After 2 months, the bank stopped the payments on the first vehicle in her best interest figuring that there was something wrong. She was told she had to pay 2 months of payments ($640) which she did and later told to stop payment on that check. It was too late. The reason I am following up with this is that I have been a Auto salesman myself for the last 11 years and smell something very wrong here. The first thing that a salesman does when a customer comes in on a mailer is to verify the payoff. The reason being is that, in the auto industry the phrase "Buyers are Liars" is more often true then not true. That means that the customer, more then not, is not quite accurate about the termination of the lease, or the payoff.

The salesman apparently did not get the payoff by error, or did not for some other reason. The situation has now affected her credit, her ability to pay her bills, and her mental well being. She is a teacher for The Commuity High School in Teaneck (Handles High School students from the tri-State area who suffer from emotional disabilities)and only gets paid during the school calendar year.

Whats going on now is that they are not doing anything to remedy the situation. Mazda financial is demanding a payment of $626 to make up the difference of what Wayne Mazda says is the difference of what the appraisal of the vehicle is and what is owed to to Mazda Financial to buy it out. If she does not come up with the money by a certain date then the derogatory on her credit, because of this screw up, will remain. She has already lost the 2 months of $320 lease payments and the $640 that she was told she had to pay and then advised to stop payment (to late Though) Wayne Mazda has not called her back, which they said they would.

If the Salesman had just done his job, she would still be driving her first vehicle with no problems. This is truly a major blunder by Wayne Mazda who could care less. It took months before she was made aware of this.

I think that Wayne Mazda should reimburse Susan for her loss and take responsibility for straightening out the situation with Mazda Financial. I also don't believe that the upper management has any idea what is going on because only the salesman has dealt with the situation with no manager participating in any of the discussions.

They, or just the salesman has not called back myself, or Susan and apparently hiding from thier responsibility in this matter.