Complaint Review: Wayne Plumbing

Our basement had drains backing up and Wayne Cohen from Wayne Plumbing came out to snake our main drain on Dec. 6 - we paid him $145 for the job.

Dec. 15, just over a week later, the drains started backing up again. We called him and he wanted another $120 to come snake the same pipe again. We refused and said he should do this because it obviously wasn't done correctly the first time. He hung up on us.

Dec. 17, Roto-Rooter came and snaked the main drain. They said Wayne didn't do it correctly the first time - by not using a large enough snake and not running all the way to the city line.

Later that day, we called Wayne and demanded a refund because even Roto-Rooter said he didn't do the job right. His reponse "I don't care, maybe I didn't do it right - even if it had backed up one hour after I was done I wouldn't have cared". We told him we would report him - he said "good luck" and hung up.

Ruthann
Redford, Michigan
U.S.A.