Complaint Review: Waypoint Homes

The Water Department bills Waypoint directly, and Waypoint is supposed to pay the charge and then bill tenants. Despite this, my water has been shut off 3 times in less than 3 years, and that is despite the fact that I usually pay my water charges the day I am notified of them by Waypoint. They have never been able to explain the problem, but I recently got a notice from the Water Department telling me (again) they were going to shut off my water in 10 days and a 10% late fee had been added to my balance. I had not received any bill or notice about the charges from Waypoint. I immediately paid my bill direct to the Water Company, and sent an urgent email to Waypoint. I asked how many times late fees had been included in my charges. I sent one email to a local contact and one to a main office. No one responded locally, and the regional office told me to contact my local office. Three days later I got a non-reply email from Waypoint saying they had paid my water bill and I owed them for it. In spite of being away from home about 14 hours a day, I again spent the time to email Waypoint, saying I had paid my bill directly, complete with late charge, and I still wanted to know how many times a late fee had been included in the lump sum charge provided by Waypoint. When I tried to pay my rent on the 1st, the water bill was included, and no amount can be paid unless the full amount is paid. I emailed AGAIN.  A woman replied telling me to provide copies of the water notice and my payment, which I did the same day. I again asked about late charges I was incurring through no fault of my own. I then received a 3 Day Notice To Quit delivered to my house. I emailed again. No response. On the 15th, the water bill was removed from my rent total, but a $95 late fee was added. I emailed again. No reply. Never a reply since. THIS IS WAYPOINT HOMES! I plan to pursue this with the LA County Renters Board, and the PUC.