Complaint Review: WayPoint Vacation Co-op

I've read the other rip-off reports here about this company, and my experience is exactly like the majority of them... extremely bad. They promise you a holiday gift package to listen to their presentation, then you never get that gift, or, like us, you do get it and find out that the hidden fees make it too expensive to use. I have some experience with these packages, since I once worked with a company that offered these as incentives to take some action - we bought the packages on the internet by the hundreds for about $20 each.

But that's not the real problem, the real problem is that their slick presentation is a combination of misinformation and missing information. In the final analysis, the vacation packages they offer can, most often, be had cheaper as all-inclusive packages through travel agencies. We looked for over a year and never found a destination where it made sense to use the company's package. The savings are a myth.

I used to think we were maybe the only ones who felt this way, but no more. One customer has recently gotten a judgement against the company and its owner in an Ontario court, ordering a full refund of fees. So there is a precedent in which the company has been found guilty and ordered to refund the customer's fees. The owner is currently set to go back to court claiming he cannot refund the money because the company is bankrupt and has no money.

What I do not know at this point is whether or not the company is still selling their packages even though the owner has declared in a court of law that they are bankrupt. They do not answer their phone or respond to my emails asking for a full refund. Likely their activity has been halted because of the Covid 19 pandemic.

I'm now in the process of trying to organize a class action lawsuit against the company. If anyone reading this is interested in helping with that venture, please respond here and we'll find a way to communicate directly.