If you've been scammed by Karl Moore, aka "Bradley Thompson", aka "Michael Masterman", aka "Alan", dba White Cliff Computing LTD, please file a fraud complaint with the following government agencies:

UK National Fraud & Cyber Crime Reporting Center at http://www.actionfraud.police.uk/report_fraud (make sure to click the REPORT FRAUD button so you are issued a Police Crime Reference Number to your complaint)

FBI Internet Crimes Complaint Center at www.ic3.gov

U.S. Postal Inspectors Office at postalinspectors.uspis.gov

Federal Trade Commission at https://www.ftccomplaintassistant.gov

Mr. Moore has gone rogue for a number of years and has been getting away with it. It's time for this to come to an end. The more people that report this fraud, the sooner it will be stopped. 

He has been known to:

- produce and sell shoddy information products and software

- produce fake testimonials

- embed computer viruses (trojans, keyloggers) in software

- not deliver the product as promised

- not uphold his own return policy

- claim returns weren't received

If you purchased any product from him or his companies, and are seeking resolve, contact your bank for assitance in getting your money refunded in addition to filing complaints with the above government agencies. 

You also have the right to file a civil lawsuit against him and his companies. 

First thought was. s**t:S I`ve been fraud for the first time in my life. When I run the program I`ll got a report that tell me that there was an unknown error. And the whole installation were shut down. How stupid could I be, trusting a site like this. Isn't it always promises regarding security, such as, spy were, virus programs, and anonymity that brings this kind of problem?. But I`ll found out, slow down, and read the discussion on this topic. I`ve read the dialog between Emmy and Brandon. First I agree whit Emmy, why couldn't just Brandon give her the mail address for the complaint firm?. But I`ll understood that he tried to tell her something. And I`ve follow his example, all I need to do was to  set the prog as administrator. When I`ll run the prog I`ve found out that Ive need too set it as administrator again. And then it runs perfect. I`ll been buying some products afterward. It`s been some kind of problem whit the program, such as configure them. But it could, just as well be my unacknowledged in such matters that have been a problem. All I need too say is! I think that someone have rush they`r conclusion ?

It works for me:)

RESOLVED: Customer had McAfee problems, offered FREE software upgrade & support

Sirs,

Customer service is all about keeping the customer happy.

In the vast majority of cases, the WCCL Network really does that. It has over 600,000 happy customers -- and a network of over 19,000 affiliates.

Cases where customers do feel unhappy are rare -- but, yes, they happen. And we need to do better to get these issues resolved.

I agree that this situation could've been handled better.

I think that if anybody reads the posted ticket thread from bottom to top, in consecutive order, they can see how the frustration has built.

Brandon attempts to assist with what is a relatively technical product, and tries to provide the information required.

The problem was a conflict between McAfee and Anonymeister.

Emmy soon gets frustrated with this however, and starts making claims that the ticket has been deleted (when it hasn't), begins arguing that Brandon must live in some foreign land (he doesn't), and then calls him an "idiot" (he isn't).

Unfortunately this kind of attitude isn't really conducive to a respectful communication between two parties.

But, still, it could've been handled better by ourselves by providing more thorough instructions as to how to overcome these problems at an earlier stage -- or by identifying the level of technical ability of the customer, and assisting perhaps through a remote control support session.

Starting February 2010, we have implemented changed in the way we respond to such requests, have clarified on our refund policy, and all individuals involved in this ticket have been retrained in the relevant areas.

RESOLVED: We invite Emmy to get in touch again so that we can provide full instructions on how to resolve this software conflict, or provide a FULL software replacement and/or FREE UPGRADE to a newer version.

Kindest regards and best wishes,

James Dunn
WCCL Network

Ok, Karl I will email you.

I found this website while looking for somewhere to complain too- because I can't get the product I ordered (Anonymeister) to work and the customer service was so rude. They would not give me any contact information to make a complaint and I was told I could not get a refund.  It was like they just needed someone to talk to. I also believe they were or are using spyware on me because someone was logging into my email account and I only gave my address to several companies.

It's like I got ripped off.

Here are the details:

Your support ticket - Awaiting your response Last message posted by Brandon, at 23:53PM on 11 January 2010: Ticket closed, with thanks to Emmy for your custom.     Add an entry to your Anonymeister support ticket My message: *      Previous messages: Emmy, at 11:12AM on 11 January 2010: You're welcome. I'll give you another one right now. In America, when someone asks for customer service or to speak to someone they can complain to, they are answered immediately. The reason being, if the customers are not treated professionally, then that person gets fired. It's common knowledge here. You don't get into stupid fights with someone you don't even know who could very well have a valid complaint. It's called being professional. That's something someone who eats maggots in the dirt and fakes the English language wouldn't understand. So what's the contact information to make a complaint about the horrible customer service I am recieving? Brandon, at 6:11AM on 9 January 2010: Dear Emmy, Thanks for your message. Thank you for the English lesson. Brandon, myHelpHub.com Emmy, at 11:46AM on 8 January 2010: Ok, you're right. I do need to rephrase my query. A copy of this ticket is going to every single person affiliated with myhelphub and Anonymeister. Now what is the contact info to make a complaint about you? PS Butt is not a bad word. If you learned English you'd understand that. And, actually, you are under obligation to help me. That's what customer service is, you idiot. Brandon, at 23:28PM on 7 January 2010: Dear Emmy, I'm afraid I will be unable to help you if you do not communicate in a respectful manner. We are not under obligation to help if you continue to speak using such language. Please rephrase your query to let me know how I can assist you. Brandon, myHelpHub.com PS. Grab your copy of Karl Moore's new book, "The 18 Rules of Happiness" - at NO COST, right now - http://www.karlblog.com/2009/04/claim-your-copy-of-my-new-book.html Emmy, at 7:56AM on 7 January 2010: You need to give me the contact information of who I can complain to. You are not emailing India or Russia, Brandon. If you wanted to help me you have all of my information and you should have done it by now. But instead, you'd rather sit around and pick your butt and wait for your paycheck. Brandon, at 23:55PM on 6 January 2010: Dear Emmy, Thank you very much for contacting us here at myHelpHub.com. Unfortunately we do not allow refunds on this product. However, if you are experiencing issues, I am more than happy to assist you until we get this application working on your computer! Regards, Brandon, myHelpHub.com Emmy, at 16:13PM on 6 January 2010: You need to give me a refund, like I requested. Also, I want the email address and/or phone number to complain about this HORRIBLE customer service I am recieving. Brandon, at 14:30PM on 6 January 2010: Dear Emmy, Thanks for your message. Your ticket has not been deleted. All messages are still in the ticket. After you open the ticket before you add any further message, scroll the webpage up and down. You will be able to see and read all the previous messages. Please acknowledge. Regards, Brandon, myHelpHub.com Emmy, at 9:16AM on 6 January 2010: Please refund my money and cancel my subscription because you are not helping me set up the product,not responding in a timely manner, you are asking for information I do not wish to give, and you are lying to me. This is taking WAY too long. TWO WEEKS IS WAY TOO LONG. I DO NOT want more "help" I want my money back. Emmy, at 8:25AM on 6 January 2010: First of all, why was my entire ticket deleted? Beucause it took you longer than 1 day to respond and now the evidence is destroyed and you're trying to hide it. Second of all, why do you ask me what kind of product I have if you're just going to refer me to the website? It's non of your business what kind of product I have. Third of all, I have no idea what the heck I am configuring the product to or how to do it. Fourth of all, I have been trying to make this work for about two weeks and this product is starting to seem very pathetic. Fifth of all, please give me the information on who to contact to make a complaint about this "help" I am recieving. Sixth of all, please tell me how to get a refund. PS Thank you so much for writing me!!!! Emerald Brandon, at 2:15AM on 6 January 2010: Dear Emmy, Thanks for writing to us again. Please note when you send messages through your ticket, the ticket is placed in a "queue" based on the time received together with tickets from other customers for a reply. If you keep adding follow-up messages to your ticket before you receive a reply from us, your ticket will move lower down the "queue" with every message and we will not be able to reply in time. As stated on our website, we do reply to all messages within one business day and usually a reply will be sent within a few hours. You will need to configure the McAfee Internet Security 2009. You will find the information provided on the McAfee website: http://download.mcafee.com/products/manuals/en-us/MTP_userguide_2009.pdf Regards, Brandon, myHelpHub.com Emmy, at 0:11AM on 6 January 2010: Hello?????? I haven't been recieving a response and I need to be using my computer right now. It seems like you guys don't even know how your product works. Of course I have a security program on my computer. Is this the time when I'm supposed to ask for a refund? Emmy, at 13:16PM on 5 January 2010: I did not get the Mcafee from my ISP and I have Internet Security but will be upgrading to Total Protection at some time in the future. Emmy, at 10:48AM on 4 January 2010: I have Windows 7 and I purchased the Mcafee at the store but I downloaded it from the internet because it wasn't downloading when I installed it from the cd. It's 2010 Internet Security. I didn't know they had Total Protection, though, I want to ask them if I can upgrade because they didn't have that one at the store. Brandon, at 21:55PM on 3 January 2010: Dear Emmy, Thank you for taking the time to write to us again. Which version of Windows do you have? Which version of McAfee is it? See the link below? Did you purchase it or get it from your ISP? http://home.mcafee.com/store/ProductComparison.aspx Regards, Brandon, myHelpHub.com Emmy, at 10:54AM on 3 January 2010: I have mcafee Brandon, at 19:14PM on 2 January 2010: Dear Emmy, Thanks for your message. This may occur if you are running some security software like anti-virus program, firewall software, etc. from some vendors like Symantec/Norton, etc. The security software will disable or delete the files from the installation and prevent it working correctly. What security software do you have installed and running? Regards, Brandon, myHelpHub.com Emmy, at 17:19PM on 2 January 2010: I waited, rebooted the computer and I tried several times but I keep getting the same response. Also, when I first click on the program it says "if you are behind a firewall or proxy you must first run Tconfig" and I don't know what that is. I have internet security which includes firewall installed and active on my computer. I also uninstalled and reinstalled the program from the website and it is saying the same thing. Brandon, at 16:53PM on 30 December 2009: Dear Emmy, Thanks for your message. It sounds to me as though the anonymous Tor network was having temporary problems when you attempted to connect. I'd suggest that you perhaps leave it a few hours, reboot your computer, and try again. If the problem persists, try uninstalling then reinstalling the application. Regards, Brandon, myHelpHub.com Emmy, at 11:44AM on 30 December 2009: I made sure the onion is green but now it says Proxy Server Refused Connection-Firefox is configured to use a proxy server that is refusing connections. It has a button the says "Try Again" but it won't let me try again. Brandon, at 9:21AM on 28 December 2009: Dear Emmy, Thanks for writing to us again. You can set the Privacy options from the menu through Tools > Options > Privacy Please check if the Tor Onion icon on the Anonymeister menu is showing green or red. If the Tor Onion icon is green, Tor is enabled and your IP Address is being hidden. If the Tor Onion icon has a red X on it, the Tor service is disabled and the IP Address is your normal ISP IP Address. For more details please see your welcome email. You can view your original welcome e-mail for the Anonymeister product by visiting: * Regards, Brandon, myHelpHub.com Emmy, at 8:09AM on 28 December 2009: I got it downloaded but it's not hiding my ip address. Also, I want to browse the internet in-private, without saving the addresses I view. The toolbar is not as good as my regular internet toolbar, I would rather use that. Brandon, at 19:10PM on 26 December 2009: Dear Emmy, Thanks for your message. When the download menu pops up please make sure to click the [SAVE] option to save the downloaded file to hard disk first. Do not use the [RUN] option to run the program installation. Set the program to install in Windows Vista or Windows 7 as follows: After downloading the file to your hard disk, browse to the folder where the file is saved. **RIGHT-click** on the downloaded "anonymeister_dl" or "anonymeister_dl.exe" file. From the menu that pop-ups up select the option - "Run as Administrator" to install. You can download the Anonymeister (1-year subscription) product from: * You can view your original welcome e-mail for the Anonymeister product by visiting: * Regards, Brandon, myHelpHub.com Emmy, at 16:14PM on 26 December 2009: I tried to download the software and it didn't work. It finished downloading then something came up on the computer saying it was invalid and now I can't find it anywhere   My ticket number is 248605

Readers,

Once again, I can only apologize to genuine customers for these rogue reports.

They do not specify which products have been purchased, and claim to have continued to make "multiple" purchase, despite being unhappy with each. It appears they originate from a very specific competitor.

Once again, please allow me to set the record straight. We are a large online retail group, with over 600,000 happy customers, PayPal verified with maximum reputation status, SSC registered and approved, with an army of 19,000 affiliates, many public forums, radio stations, and more.

We sell self-development tools, writing courses, and privacy software.

(Example: (((Redact))) -- public forum where people have chance to talk about our products.)

We have a great support site at (((Redacted))) - with five/six great members working around the clock to provide quality support.

If anyone has any problems they can't resolve via the support site, they can get in touch with me directly. I promise to provide resolutions to all issues, and always have.

My personal e-mail is karl AT karlmoore.com. You can also learn more about me personally at http://www.karlmoore.com/

I'm incredibly proud of our company, our products, and our charity achievements -- and I want everyone to feel happy doing business with us.

Best wishes,

Karl Moore

Just as Manny said - EVERYTHING - is true. Karl Moore, WCCL Networks, MyHelpHub.com and even the unhelpful and worthless Alan that answers all of the support tickets at MyHelpHub.com are shameless scammers.

DO NOT BUY ANYTHING FROM THESE WEBSITES....

Yes, You are 100% right! I ordered several products, all claiming to be the 'best' & they all offer a 100% money back guarantee. It is undoubtedly a scam!

The products i ordered did not work- so like 'all' comsumers, i sent the products back. Sent it back using Recorded Delivery, Signed For (thank god!)... & still they have not received it....

But...

Funny enough, i contacted royal mail, and they it's been delivered. They also sent me a proof of delivery signature.

Therefor, by law, and my royal mail policy, If the customer has a physical proof of delivery (receipt), and the proof exists within UK trades (royal mail website tracking info) then guess who's to blame? WCCL NETWORK & MY HELP HUB! Since it has been delivered to them, and they signed for it, they are responsible....

If they fail to respond still, they will be reported to the police, the banks, courts etc....

Rosie....

Yes, You are 100% right! I ordered several products, all claiming to be the 'best' & they all offer a 100% money back guarantee. It is undoubtedly a scam!

The products i ordered did not work- so like 'all' comsumers, i sent the products back. Sent it back using Recorded Delivery, Signed For (thank god!)... & still they have not received it....

But...

Funny enough, i contacted royal mail, and they it's been delivered. They also sent me a proof of delivery signature.

Therefor, by law, and my royal mail policy, If the customer has a physical proof of delivery (receipt), and the proof exists within UK trades (royal mail website tracking info) then guess who's to blame? WCCL NETWORK & MY HELP HUB! Since it has been delivered to them, and they signed for it, they are responsible....

If they fail to respond still, they will be reported to the police, the banks, courts etc....

Rosie....

Yes, You are 100% right! I ordered several products, all claiming to be the 'best' & they all offer a 100% money back guarantee. It is undoubtedly a scam!

The products i ordered did not work- so like 'all' comsumers, i sent the products back. Sent it back using Recorded Delivery, Signed For (thank god!)... & still they have not received it....

But...

Funny enough, i contacted royal mail, and they it's been delivered. They also sent me a proof of delivery signature.

Therefor, by law, and my royal mail policy, If the customer has a physical proof of delivery (receipt), and the proof exists within UK trades (royal mail website tracking info) then guess who's to blame? WCCL NETWORK & MY HELP HUB! Since it has been delivered to them, and they signed for it, they are responsible....

If they fail to respond still, they will be reported to the police, the banks, courts etc....

Rosie....

Yes, You are 100% right! I ordered several products, all claiming to be the 'best' & they all offer a 100% money back guarantee. It is undoubtedly a scam!

The products i ordered did not work- so like 'all' comsumers, i sent the products back. Sent it back using Recorded Delivery, Signed For (thank god!)... & still they have not received it....

But...

Funny enough, i contacted royal mail, and they it's been delivered. They also sent me a proof of delivery signature.

Therefor, by law, and my royal mail policy, If the customer has a physical proof of delivery (receipt), and the proof exists within UK trades (royal mail website tracking info) then guess who's to blame? WCCL NETWORK & MY HELP HUB! Since it has been delivered to them, and they signed for it, they are responsible....

If they fail to respond still, they will be reported to the police, the banks, courts etc....

Rosie....

Sirs,

My name is Karl Moore, I was made aware of this post -- and am happy to provide a rebuttal.

Firstly, allow me to state that this is one of three separate reports posted on the same day by "Manny" of Littleton, Colorado. I'm sorry that Manny has decided to spam the RipOffReport.com site in that way, however am happy to provide a response.

Anyone researching White Cliff, the WCCL Network, or myself, will find that the organization is incredibly transparent.

Every individual can learn about myself online at http://www.karlmoore.com/

I am certainly not a shady character hiding in the corner of a dark room. I run many open forums, where customers openly discuss their experiences with our products (such as http://www.mywriterscircle.com/).

You can also learn more about me at http://www.karlradio.com/ and http://www.karlblog.com/ and http://www.karlforum.com/

As this customer has not provided details of their order, I'm unable to comment on the specifics.

However some of the comments made in this report are quite simply lies.

Firstly, our contact information is plainly given online. You can reach our homepage at http://www.wcclnetwork.com/ -- you can even read about our charity work, or see photos of me helping out distributing to charities here (for example): http://www.karlblog.com/blog/2007/04/rak-14-youve-already-donated.html

The idea that we hide in any way is ridiculous. We do have a dropship address in the US, but that's mainly to make it easier for customers in the States to reach us. (Yes, we're UK based. We never hide that. Arguably the UK has more stringent trading laws than the US!)

The idea that we never send out physical packages is untrue. We have a distribution house in the UK and two in the US. And we send many hundreds of packets out every single week!

The "Alan" referred to is the site manager of myHelpHub.com, however he is not the only person behind the site. We have five incredibly competent support individuals providing around the clock assistance.

If Manny believes that I personally have the time to answer all of the support queries, as suggested in one of her messages, I'm afraid she's very sadly mistaken. I am not Alan.

The WCCL Network is a network of many, many different products, covering many key markets.

We have over 600,000 customers, around the same number of newsletter subscribers, over 13,000 active affiliates, and a very, very, very healthy customer satisfaction level.

We keep trying to produce high quality software products at low prices.

We also *always* honour any refund guarantees made on our sites. The idea that we don't is simply crazy. If any site promised a refund in such open terms as ourselves, the credit card company would simply reverse the transaction. Simple.

So would SWREG. Or PayPal. And before long, our accounts would be suspended.

Sorry, Manny... That's just not us, and I believe you are aware of that :)

Regarding the post where Manny states that there is no working e-mail address for myself, that is also incorrect.

Anyone can get in touch with me at karl@karlmoore.com (put "Karl Moore" in the body of the message to ensure it gets past my spam filter).

This information is published at http://www.karlmoore.com/official/contact/

I often get customers write to me directly, usually to offer support owing to the free products we offer -- and I'm always happy to assist.

Anyone that has dealt with me knows that.

I rarely write rebuttals, and will not be posting a follow-up.

However, I hope this has helped level the rather slanderous claims of Manny -- and that individuals reading this will be assured of our impeccable service levels.

If not, write to me direct -- and I'll help you myself :)

Best wishes,

Karl
http://www.karlmoore.com/