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  • Report:  #1316741

Complaint Review: Wealth Partners Publishing

Wealth Partners Publishing Linda and Frank Sullivan and C.Vera They did not send me the dealership package that I paid $197.00 for Chicago Illinois

  • Reported By:
    Linda — Dallas Texas USA
  • Submitted:
    Wed, July 13, 2016
  • Updated:
    Thu, July 14, 2016
  • Wealth Partners Publishing
    1136 South Delano Court West
    Chicago, Illinois
    USA
  • Phone:
    800-570-1457
  • Category:

I DID NOT RECEIVE THE DEALERSHIP PACKAGE THAT i PAID $197.00 for. I am an elderly lady and I had thought that I had checked on them before, I had sent the money, and had not seen anything  negative.

1 Updates & Rebuttals


Wealth Partners

Chicago,
Illinois,
USA

It takes 10 business days for personal checks

#2UPDATE Employee

Thu, July 14, 2016

Hello, I am sorry you experienced that. Many times people call us wondering where there package is because they have been waiting 2 weeks. I will break this process down: When you mail your check, our lovely postal system is in control of how long it takes to reach us. Once it reaches us, we begin processing orders Monday-Friday only. If you pay by money order, the process moves pretty quickly. However if you pay with a personal check it takes 10 business days for us to ship your order. Here is why: once your check is deposited in WP's account. The bank takes the funds from your account and says the check is good. However, if the check is really not good for whatever reason, WP will not find out until 5-7 business days later. This is why there is a hold on orders placed via personal check or cashier's check. Basically any form of payment that can be stopped has a hold on it. If anyone wants to avoid this hold, please pay via money order. If you would like to email us so we can give you the status of your order, please do so at info@wealth-partners.org

 

We now have the option to pay via debit or credit card. We look forward to working with you!

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