Web Access ZZ ripoff fruadulent billing San Jose California
I recieved a phone bill from Web Access ZZ-Integretel for $40.00 for calling a 900 number placed at 11:42 A.M on June the 20th. They said I was on the line for two and a half mins., but it's $40.00? That dosen't make sense either. Besides no one placed the call any way.
So i contacted Integretel and they said for me to go to this site and it may help get the problem cleaned up. So I went there..... and it was about russian hotels or some nonsense. can't recall the exact site but it was completely misleading.
Could someone tell me what to do here? It's really aggravating and I'm sure as hell not getting ripped off by someone like this over the phone. I have two phone lines and the line that the number that they say the call was placed on has been disconnected for 10 days before the date they say i made the call!! Can anyone help me here?
Jeff
Rice, Texas
U.S.A.
2 Updates & Rebuttals
Kip Taylor
United States of AmericaHello,
#3UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Tiffany Ferguson
United States of AmericaHello,
#3UPDATE Employee
Fri, November 20, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,