Complaint Review: Jim Rosen Web Ad Systems - W Craig &Company

On October 10th 2003 I have purchased Jim Rossen Classified Ad package, which cost $61.44. I recieved the package of different reading material within 5 days.

After looking through it, I put it aside. On October 31st, I have recieved a phone call from W Craig & Company sales representative Bill Campbell, who was very friendly told me that most of the people who purchase the original package do not do anything about it. And said that the regular classified ad works but very slowly and does not bring as good of an income as selling the fitness equipment. Our conversation lasted about two hours, eventually he convinced me to get into it. Then he started explaining how the system works and asked for permission to record our conversation, which I allowed and from my side took a lot of notes. One very important statement I got was that if I am not happy for some reason, I can call WITHIN a year and get the full refund. I was also told what other accouns I have to set up for my website to be activated. He didn't mention the amount of money it will take nor commitment. So I purchased the system, which provided 3 years worth of support for $3000. Within a week I got the second package with materials.

About a week or two later I received a call from W Craig & Company representative, Josh Johnson who named himself as my personal customer support person and promised to set my account up. The whole procedure took me about a month, and about four other companies got involved into this business. On December 8th it was ready to have the final connection. It took me two weeks of everyday phonecalls to reach Josh Johnson, and finally I talked to someone else who took care of my request. In the mean time another $8 charge from W Craig & Company apperared on my credit card.

After two disappointing weeks of not seeing any activities on my internet site, I started doing some research on other similar accounts, and came across your website. I realized that the same thing happening to most of the people who reported their situations is identical to mine. Instantly I decided to get out of this mess, and started by calling W Craig & Company.

First, I contacted the sales department, and Josh Johnson answered the call. He said I he will transfer me to Quality Management Assistant and hung up on me. After looking through all the papers I found the Quality Management department phone number 1-888-285-8179. A woman by name Marie answered the call and once she found out that I am asking for my money back started to yell(!) at me saying that they paid for my web site support a year in advance. Then she said that I can get my money back only after having my web site running for 11 month, and on the 12th month I may call to be reimbursed, about which I was supposed to be informed in my conversation with the sales person. After I said that I have never heard about that, she said they will pull out the tape and check it. If that was the case, my money will be returned. I was told to call back in a week, I did and talked to Mike. Mike said that request for the tape was made but they didn't have a chance to check it yet. After that conversation, I was never able to call this number again, I keep on getting the busy signal.

In the mean time, my checking account has been charged in January as follows: $10 by Wonderpay, $66.83 Bond Corp or A-1 Leasing. A-1 leasing sold some software package to one of the companies who is involved in this mess. Unfortunately, the lease agreement is non-cancelable, and has my signature on it. The charge is $1500, with initial payment of $168 and consecutive 36 month I will be billed $66.88.

So my current loss is:
Jim Rosen web ad package $61.44
Web Ad System package: $3000.00
Unknown chargs from WCraig &CO: $8.00
E-Commerce exchange original charge: $169.00
Wonderpay (December and January) charged due to absence of activity on the account: 2 x $10
January charge Bond Corp: $66.88

Unfortunately, these monthly charges will continue until the situation is resolved.

Total loss: $3324.32

Iris
Denver, Colorado
U.S.A.

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