Web.com Continues To Charge Card After Services Were Cancelled, Internet
In March of 2012, we contacted web.com by their own e-mail portal to cancel our account. The following month, web.com continued to charge our credit card for services. We called them by telephone this time and they said they never received a request to cancel.
We once again asked that they cancel. In May, they once again billed our credit card. This has continued for 6 months now. It's obvious that they are not willing to cancel our account and are continuing to charge our credit card without our authorization.
We have since contacted NASDAQ where they are listed to report them for ethics violations. We've also contacted the Florida State Attorney's Office to file a complaint against them and to get an investigation started. We are also contacting our charge card company to have all of the charges reversed.
What a pain in the ...
1 Updates & Rebuttals
Web.com Executive Response Team
United States of AmericaResponse from Web.com
#2UPDATE Employee
Sat, August 25, 2012
Dear Chris:
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://support.web.com/.
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Web.com