Complaint Review: Web.com - Interland.com

On or around December 16th Web.com billed my credit card for $95.40. The company web.com did not send an invoice or any notification that they were planning to bill my credit card. Nor did the company web.com send to me a receipt or indication that they had billed my credit card. It was approximately 10 days later (Dec/28th/06) when I checked my credit card account and noticed this unauthorized charge. I immediately contacted web.com and after 50 minutes on the phone web.com was able to explain that they had charged my credit card and that they would issue a refund after I made an online request for a refund. I made the online request while still on the phone with the web.com agent.

Later that same day (December 28th), I was notified that I was to receive a refund of $87.45 which is not a full refund. Again I inquired as to why and 15 minutes later I was told that per web.com's cancellation policy, I was being billed for one month's service. Hello!! I did not ask for any service.

Resolution: I am asking that my full refund be returned, that the remaining $7.95 be credited back to my credit card.

Companies simply cannot do this. They can t bill people without authorization and then make partial refunds for services that were not requested or authorized in the first place.

I have attempted to reach Makel Carr on two occasions to resolve this. To date she has not returned a single call. Her number is 404.260.2477

Company responded to the filed BBB ?
After researching your compliant and logging into your account. I found that the option 'automatic payment' is clicked and this gives us the authorization to charge your credit card for services on an open/active account. This has not changed for the almost 2 years that you've had this account. The full refund is still denied. We will refund $87.45. Also in response to your attempts to contact Makele, the number you have is the main Web.com number. I am sure that had she gotten your messages she would have returned any and all calls. Thank you. Executive Response Department


Update: I just spoke with Eugene in the billing department at Web.com; Eugene states that there is no option for the customer to select an option to NOT have their credit card automatically billed and that ?Once the company (web.com) captures a customer's credit card it is stored on file and is automatically billed without notice? as was stated by Eugene (no agent ID was given). Secondly, I finally spoke with Makele Carr and she stated she never received any of my previous three messages but that now that I have taken this issue up with the Better Business Bureau she would not be able to help me in any way. Sounds pretty punitive.
Lastly, I asked on the 28th of December to have my credit card information removed from file so no unauthorized biling would occur and of course checking today the credit card information was still listed. Eugene was kind enough to delete the information while I was on the call with him.

Here is what we know, the first response from ?Executive Response Department? was a lie as per web.com's billing department there exist no option for me the customer to pick auto-billing or not. Web.com continues to not do what they state they will do; i.e. delete sensitive credit card information, refund an account as was stated on the 28th. No one ever discussed a partial refund.
I still expect, deserve and demand my full refund of $7.95 .

B.
Tulsa, Oklahoma
U.S.A.