Print the value of index0
  • Report:  #410712

Complaint Review: Web.com Interland Website Pros

Web.com, Interland, Website Pros web.com does not cancel accounts Atlanta, Georgia

  • Reported By:
    Atlanta Georgia
  • Submitted:
    Sun, January 11, 2009
  • Updated:
    Sun, January 11, 2009
  • Web.com, Interland, Website Pros
    303 Peachtree Center Ave Ne Ste 500
    Atlanta, Georgia
    U.S.A.
  • Phone:
    800-438-7483
  • Category:

Web.com will not allow customers to cancel accounts by any verifiable means such as email, fax, or through their secure ticket system which requires a username and password. We have made over 20 requests in writing by email and through their secure ticket system with no avail going on 6 months. In one of my many correspondences with web.com representatives, I was told that it was a web.com corporate policy not to allow customers any method to cancel an account that would allow them a way them to print a confirmation or otherwise have documentable proof of their cancellation.

The account we set up was a "free" temporary 30-day trial Microsoft Hosted Exchange Server account. To allow customers to see how their system works, they supposed set up a "free 30-day" trail account such as "companyusername.exchangemail.web.com" but then they will continue to bill you for this trial account which is NOT a real account. Who would use an email such as john.doe@companyusername.exchangemail.web.com so it is obvious that it is a trial / temporary account.

AtlantaCustomer
Atlanta, Georgia
U.S.A.

Respond to this Report!