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  • Report:  #923031

Complaint Review: web.com

web.com Keeps charging card after canceling Internet

  • Reported By:
    Joshua — Madison Wisconsin United States of America
  • Submitted:
    Mon, August 06, 2012
  • Updated:
    Mon, August 06, 2012
*UPDATE Employee: Response from Web.com

We called this company to get a web site. They said they would give us a 30 day free trial without charging our card. They charged our card anyway and after getting that cancelled they are now charging our card again. This is a big SCAM beware.

1 Updates & Rebuttals

Web.com Executive Response Team

United States of America

Response from Web.com

#2UPDATE Employee

Mon, August 06, 2012

Dear Joshua:
 
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name and your contact information to our support team via the following link: http://support.web.com/.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Web.com

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