web.com They keep trying to bill my credit card after cancellation , Internet
I canceled my web hosting account with web.com almost a month ago. I keep getting e-mails from support@web.com saying they are attempting to charge my credit card for the monthly fees. They don't accept e-mails for billing questions. I called their 800 number and waited 13 minutes for someone to answer, only to be told I had to talk to a different department and the current wait time was 14 minutes. I asked to have them call me and the man said it was an inbound call center only. Terrible customer service. As I type this, I am waiting for someone to answer. It's been a total of 22 minutes from the time they answered and transferred me. If they succeed in putting through a payment to my credit card, I will sue them for any bank charges and the frustration and lack of service.
1 Updates & Rebuttals
Tom
Dallas,Georgia,
U.S.A.
Problem corrected
#2Author of original report
Wed, February 20, 2013
After finally getting through to someone who could take care of the problem, it was taken care of to my satisfaction. I even received a call from the Executive office of Web.com apologizing and thanking me for my input - very professional. So, if there are no other complaints here on Ripoff about web.com, don't worry about this one. They had some new employees working who may have made a mistake. But, as I said, it was taken care of to my satisfaction.