Webb Ford ripoff business from hell Highland Indiana *UPDATE ..it just keeps getting better
I bought a used truck on 09/26/02. When I purchased the truck the salesman informed me that the check engine light was on, and they would fix it. I took the truck home and told them I would bring it back on friday on my day off.
They sent the truck out to be fixed and did not give me a rental. When I picked up the truck all seemed fine until I was almost home and the light came back on. I called them back and they told me that I had to drive it for 50 miles so the computer could reset itself.
I drove it for 400 miles and the light was still on. I took it back the next friday to have the computer reset. Webb ford told the repair shop not to hurry because they gave me a rental car, which they did not. When i got it back same thing happened, after I left the light came back on. I took it straight back to the shop and talked to the owner. The owner in turn told me I needed a new fuel pump but could not do anything unless it was okayed by Webb Ford.
Webb told them to give me back the truck because they had to check their records and see whether it was my problem or theirs. I had to drive it for another week until I had another day off. I took the truck back the next friday and they said that they would replace the fuel pump but I had to pay a $100.00 deductable. I refused to pay anything and they acted like they did me a favor and said they would waive the fee. How nice of them.
I got a loaner car from one of the salesmen but had to return it before 5:00 because that was his demo car. I had to use my insurance to get a rental car for the rest of the day and the next day. They called me the next morning and told me my truck was done so i took the rental back and went to get my truck.
Now here comes the good part. After I picked up my truck I went to get it emmission tested so I could go get plates, because my paper plates expired 2 days ago. It did not pass emmissions! They told me to drive it for a little bit and then bring it back to see if the truck computer would reset itself. While I was driving around on expired plates the check engine light came back on. I've just about had enough. I took the truck back to Webb Ford and told them I did not want it anymore.
They told me that they are not required to make them pass emmissions just to make sure all the parts are on there. Well isnt that nice of them. Then they told me that I was upside down on my truck which I had purchased only 1 month ago. I paid $16,000.00 for the truck and now they say it is only worth $10,000.00 Basically what that means is that a truck that I bought a month ago cost me $6,000.00 for one month.
That is a pretty hefty car payment dont you think. It must be for the storage fee because they have had the truck more than I have. I'm still not done yet I have to take it back tomorrow because they didnt have enough time to fix it today so they just put it back together, so bring it back tomorrow. If anybody knows one of the Webb Boys and could get me their number or e-mail I would surely appreciate it. Hope your buying experience is better than mine.
Jon
Merrillville, Indiana
4 Updates & Rebuttals
Chuck
Lansing,Illinois,
U.S.A.
cheap inspection... Pep Boys does a 115 point inspection for $29.95
#5Consumer Suggestion
Sat, June 19, 2004
When ever buying a used vehicle, especially if it is out of its original factory warranty ask the dealer if you can have it inspected from a shop of your choice.
Pep Boys does a 115 point inspection for $29.95 just tell them you saw it advertised on ebaymotors.com Call them ahead of time and make an appointment. If the dealer resists, walk on the deal. Any dealer that would not do this you "don't" want to deal with. It will be the best $30 buck investment you can make.
I sell used cars for a living and offer every used car buyer this option.
Sincerely,
Uzedcarman
Rich
Highland,Indiana,
You baught a truck with the Check engine light coming on?
#5Consumer Comment
Mon, November 11, 2002
Why on earth would you buy a car or truck with
the Check engine light coming on?
As soon as you saw that you should have jumped out
of it and not even thought of buying a junker like that. Never ever buy a car that has an obvious fault. You don't know if it was a teenager's truck who liked to "floor it" to and from school. Every day. No matter what.....
Here are some basic rules to buying a car:
1. Buy the curent edition of consumers report
magazine on cars and look at the cars you are interested in for reliability.
2. Never buy a car that has an obvious problem.
i.e. Check engine light comes on. Or ANY other light that comes on and stays on. Or an engine block that has a crack on it. Check the oil to
see if it's burned or in bad condition. Check the
Transmision fluid. Check the parking fluid to see if it's full. Check the radiator fluid to see if it's bright green. If it isn't, or looks muddy, forget it!!!! The tires, etc.
3. Take it for a test drive. Is it pulling to one side? Forget it. Do you hear a noise or rattling sound? Forget it. Does it vibrate when at a red light? Grinding noise? Brakes don't feel right? FORGET IT!!!
4. After you've done a complete lookover, and it has passed your tests, take it to a qualified mechanic and pay him to look at it. Well worth the 50 or 70 dollars to save you thousands in repairs if the insides are melted away.
5. If the mechanic says all systems go, and consumer reports agrees. Then and only then should you buy the car. There are many many quality cars out there. You don't have to get stuck with a lemon. Just do some of these things, it will take you less than 2 hours.
The Great Thorn
Scottsdale,Arizona,
Jon send a copy of your Rip Off Report to the following at Ford, Here is their numbers and email
#5Consumer Suggestion
Sat, November 02, 2002
Jon you need to contact "Corporate Hot Dogs" at Ford and TELL THEM YOUR STORY!!
Your Ford dealer will not like the fact that you have this contact info. Use it to your advantage.
Carolyn Brown
cbrown@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-621-2963
1-248-473-8082
1-313-325-7243
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667
Valerie Rosnik
vrosnik@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-206-2058
Robyn Schultz
rschul16@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-390-3091
1-313-410-4635
Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-645-1968
Jerree Martin
jmartin2@ford.com
Brand(s): Ford Motor Company
Department: Service Operations
1-313-337-2699
1-313-592-0106
1-313-618-9614
1-888-467-3673, T:1
Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
1-888-467-3673, T:1
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1.313-822-6620
1-313-605-2999
1-313-3257243
Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
1-888-4673673, T:1
Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
1-888-467-3673, T:1
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
1-888-467-3673, T:1
Jeremy Barnes
jbarne46@jaguar.com
Brand(s): Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7697
1-949-709-8936
1-714-296-1402
Cristina Bruzzi
cbruzzi@astonmartin.com
Brand(s): Aston Martin
Department: Aston Martin
1-949-341-6258
1-949-362-5547
1-949-338-8700
Anne Clinard
aclinard@jaguar.com
Brand(s): Aston Martin, Jaguar, Land Rover
Department: Aston Martin Jaguar Land Rover
1-949-341-6847
1-949-509-6633
1-949-422-2199
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
1-586-296-9596
1-586-350-4408
Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
1-888-467-3673, T:1
Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
1-202-962-5383
1-301-951-9113
1-202-253-7083
1-888-467-3673
Jennifer Flake
jflake1@ford.com
Brand(s): Ford Motor Company
Department: Product Development and Global Design
1-313-323-7668
1-313-277-9535
1-313-903-0429
1-888-467-3673, T:1
Brook Galbraith-Smith
bgalbrai@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-323-0646
1-888-467-3673, T:1
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1-313-822-6620
1-313-605-2999
1-313-325-7243
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
1-248-449-4454
1-313-268-7506
1-888-467-3673, T:1
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
1-313-791-6837
1-313-570-7632
1-888-467-3673, T:1
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
1-248-735-0168
1-313-378-6395
1-248-539-4853
Jay Joyer
bjoyer@ford.com
Brand(s): Lincoln, Mercury
Department: Lincoln Mercury
1-949-766-8420
1-949-766-8420
1-949-370-0368
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
1-562-413-1534
1-949-422-4953
1-888-467-3673, T:1
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
1-734-769-6031
1-313-402-4022
1-888-467-3673
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
1-248-656-2356
1-313-407-9596
1-888-467-3673, T:1
Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
1-888-467-3673, T:1
David Scully
dscully1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-323-0510
1-248-851-4423
1-313-300-8033
1-888-467-3673, T:1
Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-645-1968
Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
1-888-467-3673, T:1
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
1-248-552-8992
1-313-418-5377
1-888-467-3673, T:1
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
1-949-459-7948
1-949-275-8842
1-888-467-3673
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
1-313-336-5071
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
1-888-467-3673, T:1
Paul Wood
pwood1@ford.com
Brand(s): Ford Motor Company
Department: Purchasing
1-313-621-2961
1-248-745-9269
1-313-598-1351
Fax a copy of your complete Rip Off Report to the car dealer that you feel bent you over.
It just keeps getting better.
#50
Thu, October 31, 2002
I took my truck back as stated to hopefully be repaired. I was told to bring it in the morning and they would get started on it as soon as possible. They told me they found the problem which was a wire that goes to the computer. I was told this would only take a couple of hours to repair so I figured I would wait.
After about a half of an hour sitting there a serviceman told me that they could not get started on it for a few hours and it was going to take a few hours to fix. I was not going to sit there all day, so I asked for a demo or rental car. They refused and told me it was not their problem. I went to the used car department and talked to the sales manager and explained what was going on. He told me it was not his problem either.
We got into an argument, and I told him I will call the Better Business Bureau and the Attorney General. This did not seem to have scared him because he didnt care. Maybe he thinks I was just trying to intimidate him. Anyway I got nowhere. I called and got a ride home. They called at about 2:00 pm and said my truck was done once again. I got a ride back up there. I went to the service department to get my keys, where they informed me that it is now the processor that is causing the problem. They had to order it and it will not be in for a week.
I tlod them once again it would have to be on Friday of next week. I took my truck and headed home. I got about a mile away from Ford when the truck started to loose power. I turned back around and headed back. The truck has a V8 engine that could have been outrun by a turtle with no legs. It went back into the service department where they looked at it again. I was told once again to drive the truck so the computer could reset itself. Ive done that yesterday and today, and now the truck runs worse than when I bought it. I have to drive about 200 miles a day to and from work so I guess I better leave now so I can make it there by tomorrow. I am also waiting for a phone call from one of the Webb Boys, lets see how that works out. If anybody has any suggestions I would appreciate them. Iwill not give up until I am treated like a human being.