Complaint Review: WebNet or ILD Teleservices

Gentlemen:

My problem goes back December 20, 2001. I spoke to Laura about an overcharge on some long distance calls. They agreed that there was a mistake and a credit of $25.34 was in order. The credit ID # is 68091.

Next month, nothing happened. On Feb. 9th I called and talked to Sophia. She said it would be taken care of and to call back in two weeks to make sure. Nothing happened. On March 18th I spoke to Joe Samos. He said he would personally give instructions to the supervisor Danille Rios and the matter would be settled. Again, nothing happened.

On May 2nd I called again and spoke to Sophia. She ASSURED me the money would be credited by next month June ALONG with any late fees. Also we talked about the sign on bonus of $50.00. Nothing happened. On June 5th I called again and spoke to Supervisor, Jessica Loca. The credit would be credited the next cycle. At this time I inquired about the $50.00 I was to receive for changing over to WebNet. She, Jessica said it WOULD be paid. Nothing again.

In mid June I again spoke to Sophia. It will be on the July statement! I received my statement again and nothing. Today, August 5th I called again and spoke to Sophia. She was VERY rude to me and was raising her voice to me. Now it seems the credit should be issued on August 28th. I asked the amount and she told me it was only for $25.34. I asked about the late charges that were promised to be paid. She siad they WOULD NOT pay any other fees. Also, I asked about my $50.00 and she told I WOULD NOT be getting that as i did not have WebNet for 6 months. That is NOT TRUE!

I started with WebNet in November and the December 2001 bill reflected my calls. I had your services until June of 2002. I have copies of all the above. I would really like to see this matter cleared up and the monies owed to me and the credits I deserved given to me!! I have been VERY patience with your people, but now it's time to end. When I asked Sophia why it's taking so long, she told me everytime I called they had to go back and reissue the credit. Like I wasn't supposed to call and follow up, even when I was told to. Let's get this taken care now. Thank you.

Susan
Waterloo, Iowa