Webster Bank Would not give military discount at loan closing Cheshire Connecticut
I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing. I found out a week or so after the closing while looking at Webster's website for an answer to a question I had.
When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back! Oh, OK-no problem. The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job! BIG thanks for serving our country! Now the loan was sold to Fannie Mae a week before the first payment was to begin. Webster Bank is not to be trusted.
2 Updates & Rebuttals
dann
Connecticut,Expectations
#3Author of original report
Tue, May 14, 2013
Hi Robert,
It doesn't say who you are or if you represent anyone, but I thank you for your feedback. I am a business owner and it should absolutely be expected that someone let you know about senior and military discounts (or any others). It's part of the sales process. I do my job well and I expect others to, but maybe that's long gone in America now. The rep actually said that she normally asks in the assessment Q's, but she didn't since I was doing it for them. I am actually USO/DOD myself. Lots of times companies do ask.
It shouldn't be unrealistic to understand that I don't work at the bank, so how would I know to ask? I was a bit angry when I caught it afterward. Then it was very clear that we wouldn't get their money back and no one cared. The elderly is constantly being taken advantage of. I have to wonder if salespeople get pats on the back for withholding info. like that. This way the bank can tell stakeholders that it is offered, but if no one knows, then no one takes advantage of it, which is good for the bank.
In addition, the bank did very well on this loan as my in-laws have perfect credit, lots of equity in the home and a great loan-to-value ratio which is ideal for the bank. I'm frankly sick of so many companies doing a substandard job and everyone out there not taking the time to boycott or call anyone out on anything and people like you thinking it's acceptable. I do expect more than that. Sorry. Thanks though. I do understand some of your points.
I also could not have asked beforehand because she had gone on vacation twice in this time period and her coworkers did minimal work on it and told me to call her when she's back. She was on vacation the day of the closing-and with no one to call! I asked prior what to bring to closing or if my father in law needed to bring a check or anything and we were told it was all set.
Then when we got there, he had to write a check for $3,000 to cover up another of their errors because it could not be corrected in time to not lose their rate lock! The whole thing was ridiculous and terribly mishandled. I am wondering if reps just don't want to work for their money, or maybe the industry has changed so much that they don't get paid much on it anymore? I'd love to know what her commission was to have me do a lot of the running around, to mess it up in the end and to set up the wrong deposit account with huge fees involved to pull their monthly autodebit from. Awful.
Robert
Irvine,California,
RipOff?
#3Consumer Comment
Tue, May 14, 2013
Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing
- Or is this a case that you "forgot" to ask if there were any discounts for the Military.
Seriously, when you go to any store or purchase anything from anywhere, do you expect the Sales Rep to list off every possible discount to see if you may fall into that category? Of course not(or at least I hope not) because that is just truly unrealistic. Now, if you want make a claim that they should have credited your In-Laws after they found out. Okay I could probably be with you on that, but I also wouldn't call it a RipOff if they don't. Because even with all of this, nothing you have posted here shows that they didn't ask the question intentionally. Now, had you asked for the discount before you closed and she said that they don't..you would have a valid claim.
As for the loan being sold, that is actually fairly standard. As a majority of the loans are sold off shortly after they close, so this is nothing out of the ordinary, and not a RipOff.