Complaint Review: Weld House

Consumers want to see how a business takes care of business. All businesses will receive complaints. How those businesses respond to those complaints is what separates good businesses from bad businesses.

At issue is a deposit which the weld house promised but failed to return. I contacted the Better Business Bureau (BBB) on August 24, 2011. They communicated my dispute to the weld house. The BBB received a reply from the weld house and requested my response within seven days. I was asked by the BBB to either accept or reject the reply. The reply was void of any action that would resolve the complaint. I rejected it and prepared a rebuttal which offered a settlement. I asked that the weld house consider refunding only two thirds of the deposit of which 100% would be donated to charity. Below is an excerpt of the letter I received from the BBB on October 12, 2011.

"The follow-up comments you submitted to BBB were sent to The Weld House for a reply; BBB has not received further communication from the company.

Having reviewed this matter carefully, BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed its file on this case which will now
reflect in the company's reliability report as unresolved."

The Weld House received a D+ rating.

http://www.thesqueakywheel.com/complaints/2012/MAR/complaint47628.cfm