Complaint Review: Wellnet/American Values-Las Vegas

On April 1, 2004, I realized that 119.90 and 124.90 was deducted out of my checking account without my approval. Back in Mid-Feb I recv'd a call from telemarketer re: unlimited phone service, that they wanted me to try.

At that time I was asked to pay shipping/handling for $1.95 using a void check. I stressed to the telemarketer that I didn't want to be charged for anything else! He assured me that I wouldn't.

About 10days later I called to cancel trial because I haven't recv'd anything yet. I was given a cancellation number. I assumed that this was it, until I noticed money missing from my account.

I got the number from my bank and called. I was told that my money would not be refunded without filling out a cancellation notice and proof from the bank, and that this would take weeks to process. I was denied access to a supervisor, and was told that the company is in Asia. I explained to the rep that I never recv'd any products nor did I authorized these charges.

Rochelle
RanchoCucamonga, California
U.S.A.