Complaint Review: Wellpoint (Anthem Blue Cross)

In November, 2009 Wellpoint sent me an e-mail advising me that I was not, apparently, taking my prescribed medicine as required. This notification reminded me of a specific complaint that I had not previously voiced. The two issues are as follows:

Because of the situation described in the next paragraph, the last time I had done business with Wellpoint had been April 2008. Had I waited for Wellpoint's notification regarding my blood pressure, cholesterol, and diabetes medicines I would certainly have died in the intervening year.

In April 2008 they sent me an e-mail telling me that upon upgrade of their web site they found that I had two username/password combinations. Wellpoint advised me to immediately fix that problem.

I attempted to return to the web site, using both of the two username/password combinations at issue.  Neither worked.  When I attempted to use the telephone option the representative could not tell me how to use the web site.  I was deeply concerned not only that I had no access to my ordering information, but also that my ordering history was also not available.

I therefore replied to the e-mail they sent advising of my loss of access and demanding that that access be restored.  After literally months of promises that proved to be false I eventually was told, with what can only be characterized as monumental superciliousness and hubris, to start over."

So I did. I started over with a local pharmacy.