Complaint Review: Wells Fargo Bank

I've had two recent episodes with Wells Fargo in which I ended up paying exhorbitant OD charges because their policy is to put through the largest items first.

For instance, in both my cases three items came in in one day, I had sufficient balance to cover two of them, but by automatically putting through the largest item first, the account overdrew and I was charged overdraft fees for all three items. Even though two of those items would have cleared if they'd been put through first! We're talking $33 overdraft charges on probably $7 items!

When I called to complain they had the audacity to tell me that they polled their customers and were told customers would prefer that large items go in first... Please, even if I believed that, it defies logic unless you're out to rake in fees! How can this practice not be considered predatory?

Signed, another fan of Wells Fargo and all banking behemoths

Jerene
Phoenix, Arizona
U.S.A.