Complaint Review: Wells Fargo Bank

This started with a deposit being made at this sub par branch into my account with a check.  

I was notified that out of the $5,000 deposit, $1000 would be available the next day.  When I check the next day there was only $200 available. 

Please note that this was my wedding anniversary and I was in Las Vegas counting on this money to be there ... in fact I had already spent $300+ of it on our dinner ... Well Fargo rubbed salt in the wound by charging me a $35 overdraft fee.

When I called client support the first person who answered was apologetic and went through the normal script routine and when I was told they could not release the funds I asked to speak with a manager who spoke from the same script. 

They stated the only people who could release the funds was the branch itself which I was then transferred to.  The person who I spoke with went along the same script ... again ... when I stated with conviction that I would be taking legal action he transferred me to Nicole Hoffman.

 Her inability to solve simple problems and how she seemed to enjoy to openly disrespect a U.S. Veteran, on his anniversary, proved she is incapable of her current position.

This branch will lie, cheat, and steal and I look forward to publicly shaming them on a continuous basis until a public apology is submitted as well as a substantial settlement.

It should also be noted that when the deposit was made via check, an option was given to deposit cash to ensure availability but since the $1000 was stated to be available we did not go with that option or the option to deposit the funds into PNC Bank where my wife banks ... and where I will be shortly.

CFPB, FTC and the Attorney General are also being notified in addition to legal action being taken.

I would like;

- a public apology from Wells Fargo and Hoffman

- All overdraft fees refunded

- $4500 settlement for their deception, pain and suffering, and poor service

- Admit guilt to violating FTC Act Sec. 5 - False Claims