Wells Fargo Bank RIPOFF, $400 BANK FEES, 82 year old woman, low income Social Security, 1st offense, customer for 24 years!!! Albuquerque New Mexico
My 82 year old Mother In Law has been a customer of Wells Fargo Bank in Albuquerque, NM for over 24 years. She receives a low Soc. Sec. check to live on monthly. Overdraft fees were taken from her account to the tune of $400 to $600 for a first time offense of their policies. I explained her situation and the reason for the accidental delinkquincies and pleaded with eveyrone all the way up to, and including, the bank president who refused to meet with me.
Way less than 1/2 of the fees were reversed by an instructed underling. The rest was a slap in the face for being their customer and became profit in their pocket at the expense of an old woman. I have been in customer relations all of my life. I know what I would have done for my "valued" customer. Nothing close to that happened here and my entire family is appalled at the response by Wells Fargo Bank.
How long are we all going to keep taking this type of treatment from business that just sees numbers instead of people? Does anyone realize how many silk suits and Lexus autos are being bought with money ripped off from the poor by just the banking industry alone??? She never got one phone call to tell her there was a MAJOR PROBLEM with her account. Notices were sent out but phone calls by her "alone" couldn't resolve anything and the BIG-RIP just continued.
No compassion for "an old woman" caught under the moving block of WELLS FARGO BANK! I told them I wasn't going away. I guess they thought I was kidding. This is only the beginning. Wait until I put up my "Bank Fee Comparison Web Site" and pass out comparison sheets in front of their bankssssssssss!
George
Albuquerque, New Mexico
U.S.A.
1 Updates & Rebuttals
Alec
Midland,Texas,
U.S.A.
Comparing Bank fees a good idea
#2Consumer Suggestion
Thu, February 17, 2005
George,
I like the idea of standing in front of Wells Fargo with comparisons of fees of various banks. I haven't seen any website with fee information but you can probably go to each bank website and collect data.
Unfortunately they are ALL about numbers and every bank is that way. Especially in a city the size of Albuquerque, you will be treated as a number.
If you feel like this is a one-time incident that happened, stay with the bank, as every bank has fees that will give their customers headaches. For the time being I would try to get the direct depositing cancelled and try instead cashing the checks at a "money station" (many of which you will find on Central or Gibson, or any major street in town) until out of overdraft debt. I'm sure you've already tried another way to get money cashed as your mother-in-law has to survive.
If you are regulary in overdraft debt (like me, get out of that bank asap and get with a LOCAL bank or credit union. It's hard to stop from overdrafting. Anyone who's poor is subject, it's the system, not the individual's fault. Even if that person where an accountant.
-Alec
Midland, Texas