Complaint Review: Wells Fargo Bank

Hopefully you reported the card(s)within 30 days of the first charge if not it should encompass subsequent charges or withdrawls. As a consumer you have the right to follow the chain of command to obtain resolution. Call the phone bank 1-800- (call 1800 info for the number). The first banker you informed the lost card information to, is accountable, to you the consumer and the bank. It is their job to guide you. They as professionals know the laws and are aware of the ease in which one can become a target of identity theft and many other types of fraud. It sounds to me like you know the bankers name? Use it when you call the phone bank. Giving the exact date and time you spoke with this banker will also help in obtaining the resolution you deserve and should have been afforded in the begining of this situation. The Banker has an obligation to guide customers through a very stringint process used to close the card or cards and filing a claim. The bank and the government have set forth guidelines to determine what steps need to take place next. The banker should ask questions regarding the validity of all current debits/activitey on your account(s). The guidelines, include "verbatim scripting" used to ensure correct measures are taken for the protection of the consumer as well as the bank. ("Meaning, this script must be read, 'not recited from memory, when a bank card is reported lost or stolen"). So with the failure of the banker to follow guidelines, you should be assisted by the bank through a claim filing process and retrieval of the funds taken out of your account. If the facts are reflective in your report, you will have no need for luck, you will need only to stand up for your rights, be persistant and be kind. All of us are more willing to help a person who is nice. You shall be the victor here.

go get them

Hopefully you reported the card(s)within 30 days of the first charge if not it should encompass subsequent charges or withdrawls. As a consumer you have the right to follow the chain of command to obtain resolution. Call the phone bank 1-800- (call 1800 info for the number). The first banker you informed the lost card information to, is accountable, to you the consumer and the bank. It is their job to guide you. They as professionals know the laws and are aware of the ease in which one can become a target of identity theft and many other types of fraud. It sounds to me like you know the bankers name? Use it when you call the phone bank. Giving the exact date and time you spoke with this banker will also help in obtaining the resolution you deserve and should have been afforded in the begining of this situation. The Banker has an obligation to guide customers through a very stringint process used to close the card or cards and filing a claim. The bank and the government have set forth guidelines to determine what steps need to take place next. The banker should ask questions regarding the validity of all current debits/activitey on your account(s). The guidelines, include "verbatim scripting" used to ensure correct measures are taken for the protection of the consumer as well as the bank. ("Meaning, this script must be read, 'not recited from memory, when a bank card is reported lost or stolen"). So with the failure of the banker to follow guidelines, you should be assisted by the bank through a claim filing process and retrieval of the funds taken out of your account. If the facts are reflective in your report, you will have no need for luck, you will need only to stand up for your rights, be persistant and be kind. All of us are more willing to help a person who is nice. You shall be the victor here.

go get them

Hopefully you reported the card(s)within 30 days of the first charge if not it should encompass subsequent charges or withdrawls. As a consumer you have the right to follow the chain of command to obtain resolution. Call the phone bank 1-800- (call 1800 info for the number). The first banker you informed the lost card information to, is accountable, to you the consumer and the bank. It is their job to guide you. They as professionals know the laws and are aware of the ease in which one can become a target of identity theft and many other types of fraud. It sounds to me like you know the bankers name? Use it when you call the phone bank. Giving the exact date and time you spoke with this banker will also help in obtaining the resolution you deserve and should have been afforded in the begining of this situation. The Banker has an obligation to guide customers through a very stringint process used to close the card or cards and filing a claim. The bank and the government have set forth guidelines to determine what steps need to take place next. The banker should ask questions regarding the validity of all current debits/activitey on your account(s). The guidelines, include "verbatim scripting" used to ensure correct measures are taken for the protection of the consumer as well as the bank. ("Meaning, this script must be read, 'not recited from memory, when a bank card is reported lost or stolen"). So with the failure of the banker to follow guidelines, you should be assisted by the bank through a claim filing process and retrieval of the funds taken out of your account. If the facts are reflective in your report, you will have no need for luck, you will need only to stand up for your rights, be persistant and be kind. All of us are more willing to help a person who is nice. You shall be the victor here.

go get them

Hopefully you reported the card(s)within 30 days of the first charge if not it should encompass subsequent charges or withdrawls. As a consumer you have the right to follow the chain of command to obtain resolution. Call the phone bank 1-800- (call 1800 info for the number). The first banker you informed the lost card information to, is accountable, to you the consumer and the bank. It is their job to guide you. They as professionals know the laws and are aware of the ease in which one can become a target of identity theft and many other types of fraud. It sounds to me like you know the bankers name? Use it when you call the phone bank. Giving the exact date and time you spoke with this banker will also help in obtaining the resolution you deserve and should have been afforded in the begining of this situation. The Banker has an obligation to guide customers through a very stringint process used to close the card or cards and filing a claim. The bank and the government have set forth guidelines to determine what steps need to take place next. The banker should ask questions regarding the validity of all current debits/activitey on your account(s). The guidelines, include "verbatim scripting" used to ensure correct measures are taken for the protection of the consumer as well as the bank. ("Meaning, this script must be read, 'not recited from memory, when a bank card is reported lost or stolen"). So with the failure of the banker to follow guidelines, you should be assisted by the bank through a claim filing process and retrieval of the funds taken out of your account. If the facts are reflective in your report, you will have no need for luck, you will need only to stand up for your rights, be persistant and be kind. All of us are more willing to help a person who is nice. You shall be the victor here.

go get them

Wells Fargo as a National Bank is under the supervision of the Office of the Comptroller of the Currency.

Google for your nearest office and write the OCC a letter. Be clear and concise in your letter. Send your supporting documents along with names and dates of those who promised to help you.

Then sit back and wait. The OCC is the only thing I know that can trigger effective action from a big-we-could-care-less-about-you bank. They made Bank of America back up for me some time ago.

What would you do?