Wells Fargo Bank ripoff Charged $165.00 in OD fees for pending transactions Where are you d**k Kovacevich Houston Texas
I checked my account on 11/30 and noticed that an unexpected check came through for 126.70 but was still (pending) it brought my account -116.00 in the negative, so I did a pay day advance for 120.00 since I didn't get paid until 12/02 and didn't expect anything else to come through. I have a little over 3.00 dollars available at 10:00 am. I checked my account the next morning just to ensure that nothing else came through, there it was 3 overdraft charges and now it wasn't even the 126.70 check that brought me in the negative now it was three different fees that weren't even pending the day prior. And my direct deposit advance was dated 12/1???
So I emailed to see if there was a problem with my direct deposit, why it didn't keep me from being charged. I emailed and have still yet to have a response. Now I was negative yet again over 100.00 I didn't have any money to deposit because I got paid the next day and didn't figure it would do any good to get another advance if they had already charged me anyway. To top the cake they took in two more transactions on the night that my paycheck went into my account and charged me two more fees!!! I thought it was credits before debits right? Not if you're a bank and it's a great way to make a s**t load of money. I have emailed them three times regarding this excessive fee business and haven't heard anything from anyone. It's really a racket. I'm ready to take my business elsewhere but that won't get my 165.00 back. I just paid someone's salary and they can't even give me an answer to how I was charged for pending transactions and how my deposit didn't go in before the debits.
Does anyone know of someone you can contact that might actually give two shits about their customers? The employees in the "customer service" sure don't.
Beware of the pending transactions, they aren't helping us as much as they think.
From their website by Richard Kovacevich
Customer satisfaction
Consider the customer in all we do:
Exceed the expectations of internal and external customerssurprise and delight them.
Do what's right for the customer.
Talk and act with the customer in mind.
Build long-term customer relationships.
Treat customers with care.
Nicole
South Houston, Texas
U.S.A.
6 Updates & Rebuttals
Ken
Randolph,Massachusetts,
U.S.A.
You got lucky
#7Consumer Comment
Thu, December 08, 2005
There is (legally) no such thing as a post-dated check. As soon as that check leaves your hands, it becomes negotiable. The fact that you put some future date on the check does not give the bank an obligation not to pay it when it is received.
I am not being judgemental, really, but hearing your banking habits, it's fairly amazing you haven't been burned before...and often.
Depending on the online balance is sure disaster. You can read the posts on this site and hear the same thing, over and over: 'how could i be overdrawn? The web site says I had money'. It's a little bit like that old joke about the bank customer saying 'how can I be overdarwn? I still have checks left'.
Ken
Randolph,Massachusetts,
U.S.A.
You got lucky
#7Consumer Comment
Thu, December 08, 2005
There is (legally) no such thing as a post-dated check. As soon as that check leaves your hands, it becomes negotiable. The fact that you put some future date on the check does not give the bank an obligation not to pay it when it is received.
I am not being judgemental, really, but hearing your banking habits, it's fairly amazing you haven't been burned before...and often.
Depending on the online balance is sure disaster. You can read the posts on this site and hear the same thing, over and over: 'how could i be overdrawn? The web site says I had money'. It's a little bit like that old joke about the bank customer saying 'how can I be overdarwn? I still have checks left'.
Ken
Randolph,Massachusetts,
U.S.A.
You got lucky
#7Consumer Comment
Thu, December 08, 2005
There is (legally) no such thing as a post-dated check. As soon as that check leaves your hands, it becomes negotiable. The fact that you put some future date on the check does not give the bank an obligation not to pay it when it is received.
I am not being judgemental, really, but hearing your banking habits, it's fairly amazing you haven't been burned before...and often.
Depending on the online balance is sure disaster. You can read the posts on this site and hear the same thing, over and over: 'how could i be overdrawn? The web site says I had money'. It's a little bit like that old joke about the bank customer saying 'how can I be overdarwn? I still have checks left'.
Ken
Randolph,Massachusetts,
U.S.A.
You got lucky
#7Consumer Comment
Thu, December 08, 2005
There is (legally) no such thing as a post-dated check. As soon as that check leaves your hands, it becomes negotiable. The fact that you put some future date on the check does not give the bank an obligation not to pay it when it is received.
I am not being judgemental, really, but hearing your banking habits, it's fairly amazing you haven't been burned before...and often.
Depending on the online balance is sure disaster. You can read the posts on this site and hear the same thing, over and over: 'how could i be overdrawn? The web site says I had money'. It's a little bit like that old joke about the bank customer saying 'how can I be overdarwn? I still have checks left'.
Nicole
South Houston,Texas,
U.S.A.
Full Refund Received! Completely Unexpected!
#7Author of original report
Thu, December 08, 2005
Hmmm...let's not just start judging. An unexpected check meaning a check I mailed that was POST DATED for the due date of my bill (the same day I get paid) Not Illegal....maybe I should have explained that for the nit pickers. I do not keep a register because I choose not to, if my account balance is correct on the website then I know how much I need to put in or not, that is the whole reason I started banking with Wells Fargo and I haven't had any problem in the past. Internet banking is the "wave" of the future. I have never even stepped foot in a Wells Fargo branch not even to open the account. I do everything online and at the ATM. If transactions are showing pending then they are in fact pending and I shouldn't be charged an overdraft fee for pending transactions. And I guess someone at Wells Fargo agreed with me and I know they don't refund unless there is a "bank error" so maybe they're hands aren't as clean as you assumed. I received a phone call, email message with an apology for them not even contacting me about the issue and all the fees have been deleted from my account. I am very glad they took the time and consideration to actually review my account and make things right. Yay!
Ken
Randolph,Massachusetts,
U.S.A.
An unexpedted check?
#7Consumer Comment
Tue, December 06, 2005
There is no such thing. You wrote the check, and it was presented for payment. What's unexpected about that? Are you aware that in most states it is a felony to write a check when the funds aren't already in the bank?
It is obvious from your post that you do not maintain a check register, and that you have no idea of what your true balance is.
(I checked my account on 11/30 and noticed ... I checked my account the next morning ... )
You are a (presumably) grown-up now, and you can make the decision of whether or not you want to keep track of your own money, but when you make the choice not to, you also have to accept the consequences. In your case, the consequences are $165 in overdraft fees.
From all the postings here, I surmise that WF is a pretty crappy bank, but in your case, they seem to have clean hands.