Complaint Review: Wells Fargo Bank

To whom it may concern,

I have been a loyal customer at Wells Fargo since 1999. On January 27, 2016 I deposited a personal check from my wife's account in the amount of 1270.00. The receipt provided stated that 400.00 would be released immediately and the remainder on the 28th. With that information in mind I proceeded to write out checks. When I checked my account on the 28th not only was the money not available, my account was negative which is a first for me. Instead of contacting me, the Yonkers, NY branch withdrew the funds which put us in a panic. I contacted the customer service department who told me that there was a signature irregularity. Being that my wife was a branch manager for 10 years I immediately contacted her. She in turn contacted her Credit Union which informed her that they were never contacted regarding a signature verification. With that in mind we called customer service back and asked to speak to a supervisor. The representative connected us to Jennifer Kho whom I believe works out of the Minnesota call center. She did not see any notes about a signature discrepancy and could not understand why there was a hard hold on this check. She then connected us to the corporate office and we spoke to Michelle. Unfortunately I do not recall her last name. She assured me that this issue would be taken care of immediately and that she would get back to me first thing in the morning which would have been today. I never heard back from her and when trying to reach her I was unable.

In the meantime my wife logged into her online banking account and noticed that the check in the amount of 1270.00 already cleared her account. While thinking about placing a stop payment on this check she was now unable to.

Knowing the check cleared her account we decided to go into the Yonkers, NY branch which is located on Yonkers Ave (zip 10704) which is where we deposited the check to begin with. We talked to the branch manager Richie. He also could not understand why the check wasn't released. We showed him a copy of the check clearing my wife's account. He called several individuals one being the deposit operations department and the other being his district manager. None of these parties were willing to assist us. He then spoke to a Paul L. who stated he was in the executive office. He talked down to me and when I asked why my check was being held his answer was "I'm sorry I can't help you" this was said to me several times.


Thank you,