Complaint Review: Wells Fargo Bank/ Whittier Main Branch

I went to this Wells Fargo Bank that is a nightmare to deal with to begin with requesting to close my safe deposit box..as usual you would have to kill half a day to make any transaction at this branch...After over half an hour waiting and going back and forth, I was referred to a manager who was extremely rude and abnoxious to begin with...She asked me to pay $65.00 instead of $45.00 the cost of the box...

Eventually she told me because I have a late fee for $25.00 since I did not pay for the renewal...I told her that I never received any mail and asked what address did they send me a notice to, her response was, ( the address on file) and she refused to even tell me what that was,...I began to lose patience and raised my voice and said that was a rip off, she was very sarcasdtic and disrespectful and got me angrier and angrier with her no responsive answers or ( shut up and wait type of answers)...

I just wanted to get out of there, and offered to pay cash to make it quick, she asked me to pay $65.00 , after she receives the $65.00, she would give me back $25.00 which was my deposit for the key...I was angrier and raised my voice saying I could just pay her $40.00 instead, she refused and threatened to get security to escort me out of the bank for raising my voice...I asked how much longer this transaction was going to take since she was taking forever, her response was(I will let you know when I am done).

I have never encountered anything like this or anyone as rude and unprofeessional as this woman...I asked for her card , she refused to give it to me until she would finish the entire thing...She claimed to be the bank manager, turned out she was customer service manager...It is beyond me how someone with this attitude that makes a good situation a disaster and has the nerve to threaten to have security escort me out when she is the only one that should be escorted out of this bank for her extremely unproffesional managerial skills and rude attitude.

Eventually the Vise president came, and as soon as she did, Lily seems to have changed her attitude to a normal person.... Tis is the wordst bank I have ever dealt with..I run a business for the last 28 years, and never encountered any one like this or any bank with such horrible customer service as Wells Fargo...

They are a ripp off...I never received anything in the mail, and they refused to even give me the address that the mailing for the renewal notice was sent to...If this is not ripoff , I do not know what is...But I do know this should stop, and wells fargo cannot abuse people this way.