Wells Fargo Cumberland Mall Location, Atlanta Ga. I was disrespected, ignored and embarrassed by non-other than the Store Manager Mr. Brian Coonfield treated me as if I had no business doing business in their bank. My issue began with their unskilled bank tellers, who obviously lack competent deductive reasoning skills, their only answer was ask the store manager...which he heard and saw because they pointed to him while referencing him. Instead of him me the common courtesy of addressing my issue, he quickly disappeared into his office. Even the cashier noticed it. I waited outside his office, when he finally emerged I said excuse me and he loudly said "in a minute" and held his finger up quickly walking past me. Everyone in the bank heard it, I was thoroughly embarrassed. I started to walk out in shame, then I thought if he treats me like this , how many others has he done the same? Well, the buck stops here!! When he finally arrived, he didn't even address me, he just stood there looking at me with disdain and disgust. I have several business accounts with Wells Fargo and have a great relationship with my Business Banker. If it were not for him, I would probably close this account just so I never have to see Mr. Coonfield ever again. Nevertheless, I merely asked Mr. Coonfield for his card to make a complaint, he quickly gave me his card and walked away. Obviously my business is not important enough to Mr. Coonfield, to grant me the common decency that humans should give to each other, nevermind that I have been a loyal customer of this bank for over 13 years. My advice to anyone who reads this letter, if you are of African American decent avoid Wells Fargo at Cumberland location at all cost!!!!!!! Especially Mr. Coonfield!!!
If anyone else has been treated poorly, don't stand for it, do something we may be small but we chose to be weak.
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