Complaint Review: Wells Fargo Financial

I had a mortgage with Wells Fargo Financial. It was due to go variable after being fixed for 5 years. During that time I cleaned up some credit issues. Huntington Bank in Beachwood, OH requested a payoff figure. It was received on May 31, 2007 for $ 224,675.15 that was good through June 12, 2007.

In the meantime, at the advice of the Huntington Loan officer I made a payment of $ 2,457.00 on the account. It was posted by Wells Fargo on June 1, 2007.

Huntington, being aware of my payment and it posting requested another payoff figure on June 6th. It came back exactly the same, $ 224,675.15. Since we could not wait Huntington overnighted a check for the exact dollar amount. Obviously, my payment did not make a difference.

So, my mortgage with Wells Fargo was satisfied. When the Wells Fargo statement arrived, my payment was noted on the 1st. Someone also posted a corresponding interest payment of exactly $ 2,457.00 against my payment and wiped it out. It was, as if my payment did not exist.

When I contacted Wells Fargo about a refund of my overpayment since the payoff figure was good through the 12th of June I was told that their payoff figure included my payment. Even thought I produced two payoff figures that were identical, one from the 31st of May and the other from June 6th (Huntington was kind enough to provide them).

After ignoring me for one month, I was finally told just this week by the problem resolution team that the payoff figure dated May 31st included my payment because it was really from June 1st and they inadvertantly dated the form May 31st.

I was getting all kinds of excuses having to do with back interest, a missed payment, anything and everything they could think of in order to push me off. What is amazing to me, my payments were always made on time. I kept telling them that a payoff figure when presented to a bank or another financial institution was good through a particular day and included all interest, penalties, etc. Some payoff figures also included daily per diem amounts if the payment wer received after a specified date.

It was like talking to a robot, the individual just kept repeating himself, like he was reading a script made up just for this type of situation.

It is so obvious that an overpayment was made and the extremes they are going to in order to not issue a refund is amazing. I have not given up and will file a complaint with the Attorney General of the State of Ohio.

I am at a total loss as to what to do next. Obviously, hiring a lawyer will cost me more in legal fees that what I can collect. Help!

Jim A
Cleveland, Ohio
U.S.A.