Complaint Review: Wells Fargo Insurance Claim Check

Wells Fargo Insurance Claim Check department is the most inept group of clueless people that must walk the face of this Earth. They are more than useless at helping the homeowner get the correct paperwork to them - and they are SOOO pedantic about every tiny detail, even if the information is correct, but would require them to turn a page! The do not tell you that your documents are discrepant until you request a payment that could be months after submitting them. They do not care one bit that you may be without a home or have little children that are disrupted and that their prompt service could make such a traumatic experience such as losing half your house to a fallen tree - within 3 feet of a 3 and 9 year old - a somewhat less devastating experience. Each call to them usually takes an hour or longer and normally requires two to three managerial escalations to reach someone that has somewhat of a clue on how to help you. I am horrified that my mortgage is with them and for this reason alone I am considering refinance with another bank. I never want to have to experience this stress again. They win the prize of WORST customer service E.V.E.R.!!!