Full name: Ed K
Street address:
City: Va.Beach, State: Va.
ZIP code:23462
Phone:757-xxx-xxxx (((REDACTED)))
Text of letter:
I had a money market acc . that I used for overdraft protection with my crown classic checking acc, I had to many withdrawls so wells fargo sent me a letter saying they were changing my money market acc. to a value checking acc. so i went to my branch on princess anne rd. in va.beach .The lady at the desk told that nothing was different that was still a money market acc. and i did not have to do anything .expecting i still had overdratf protection.this was four weeks ago . I recieved a letter last friday stating i was over drawn and and had $280 dollars in over draft fees . I went bank to my branch again. this time it was a over weight fat lady at the desk on a private phone call while i was sitting there for at least ten min. she saw me because i was sitting right in front of her . finnally she got off the phone after i she knew i was watching her the whole time . she said there was know over draft protection on a value checking acc. and that they changed my o.d.p. to my line of credit .(with out notifying me) I had it paid down to$ 5000.00 Now i find out i owe $9400.00. I had her close the value checking acc. and put my money in my crown classic acc. When i ask about the fee's she said they didn't take them off at the branch office. there any more and that i had to call the billing dept. I stood up and told her that I was done with wells fargo and she said don't forget your key's that were lying on her desk. so i call the billing Dept. and she said she could only take off a portion ($120.00) sense i needed proof that i was told this information . I am not exaggerating about any of what i have said. If this is the way wells fargo does business this country is in a world of trouble .needless to say i will be closing all of my account's . I've been with this bank sense it was First Va. in the 70's . From now on i'll be burying my money in the back yard. It's getting so street thugs are better to deal with than bank's Ed K
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1 Updates & Rebuttals
Robert
Irvine,California,
You can't be serious.
#2Consumer Comment
Wed, April 03, 2013
From now on i'll be burying my money in the back yard.
- With you apparently taking zero responsibility for managing your account you might as well just throw your money out the window and don't worry about wasting the energy to dig the hole.
Yes...that is a serious comment. Because to go from $5000 to $9400($4400 in Overdrafts) is almost inconceivable that you had no clue this was happening. I actually think you may now hold the record for the most over drafted account.
I would normally explain to you how you should be using a register to write down all of your transactions. As once you do that you don't have to worry about overdrafts because you know how much you have. But in your case I am not even sure you could grasp the concept.