Complaint Review: Wells Fargo

Wells Fargo has opened banking, checking, credit card, and mortgage accounts for another person under my social security number. I identified and reported the fraud to Wells Fargo 2 months ago. Even as a customer myself, the issues have not been resolved. In the process, I have been lied to, ignored, humiliated, and inconvenienced by various Wells Fargo reps. My financial security and identity has been put at risk. I spend several hours a week working on this directly with Wells to no resolve. I'm usually lucky to just get through to someone who may be able to provide me with an empty promise that never is kept. I don't know how my SS# was used or obtained but am suspicious of Wells Fargo due to their cover up. I have had reps at Wells confirm that my SS# was in fact used on loan documents, not just a typo. I have had to go through the painstaking process to prove my own identity to them on several occassions because apparently one time is not enough. It is my hope that they resolve these matters and close each of the accounts under my SS# eventually, but they ahve not given me reason to be optimistic. I have done everything they have asked me to do only to be locked out of my own accounts, ignored, and lied to. Some reps will simply deny the problem even though I can access these "other accounts" on their automated system while I have them on the phone. Each time I call a customer service rep for the first time they are very sympathetic and acknowledge that this is a serious issue, they promise to address it, and then never follow up or return my calls. It is my impression that they are being directed by their management to do this. Why else would they ignore a customer and someone whom they had a good sympathetic conversation with. I have requested these fradulent loan documents which I believe I am entitled to by law and they just tell me they'll send them, but never do. Let's face it, they stand to potentially lose a lot of money here in fraudulent loans, credit cards, etc. If they fix the problem, they pay. If they don't fix it, payments are made and the problem either goes away or their accountability is delayed. So why fix it? Unfortunately, it is at my expense. I have reported the matter to the police and the FTC. After being a happy customer of thiers for 15 years I will no longer do business with Wells Fargo and would not recommend them to a friend. In fact, I think they should be held accountable to me personally for their actions and/or prosecuted if they or any of their associates violated any laws.

Steve
Castle Rock, California
U.S.A.