Complaint Review: Wells Fargo Bank

While back while still living in Massachusetts, I contacted Wells Fargo local rep to get some information on the mortgage options, available from them. Several months later while checking my credit report, I found out that credit inquiry was run on me by Wells Fargo Mortgage - without my permission, or filling any applications or even giving them SS#. I let it go.

3 weeks ago, having just moved to Colorado, I needed new banking facility. Naturaly, I went to the local branch of the oldest, best known bank - Wells Fargo. The banker I've spoken with had gladly opened checking account for me and enquired if I would like to also get a credit card, for which I appeared to be pre-approved. I said - no, not at this time; I am buying a house within several weeks, and dont want an extra credit check on my credit file before that. She said - sure, I understand.

Imagine my surprise when 2 days after the visit to the bank, I got an e-mail from my credit watch service, informing me there's been a change in my credit report. Wells Fargo Mortgage had checked my credit again - TWICE in 2 days!!. And my credit score DID go down, by 4 points, in fact.

The lady at the branch where I opened the account acted surprised and promissed to investigate and to call me back within an hour. That was a week ago, and she never called me back nor returned my telephone calls. The only way to complain to Wells Fargo is to send them a fax with copy of your credit report page, asking them to write to the credit reporting agency and rectify an "error". I am yet to do that.

Needles to say, I am no longer a customer of Wells Fargo. And if you're planing to apply for credit from anyone, especially if you're planning on applying for mortgage or a loan, stay away from Wells Fargo - they WILL check your credit report without your permission, and your credit score MAY go down. Mine did.

Edward
Parker, Colorado
U.S.A.