Complaint Review: Wendy's

Wendy's managers have a right to refuse service to anybody that is disrupting the business. Sounds to me like you were being belligerent and the manager decided it wasn't worth the time, labour, and money to deal with you. Managers are supposed to keep customers happy to the point that they will come back and bring in more money than if they get upset and never come back again. That line is drawn if the time to deal with you could have been replaced by kicking you out and replacing you with the multiple other, probably better behaved guests that are waiting in line behind you while you are there asking for free tomatoes and lettuce and being hostile and abusive to everybody working at the store. Once you are wasting an entire service line's time (at least 4 people) you need to leave.

Otherwise it is entirely appropriate to remove you from the store. You are lucky an employee only waved you away and you didn't get pulled out of your car and arrested by the police for trespassing, which would have been the next step. You were criminally trespassing and physically blocking access to a business. Not appropriate, and if I was working the drive thru there, you would have been escorted out of there by the police. Once you are told to leave, that's it, you gotta go, there is no arguing. Don't go back either, you clearly aren't wanted there and I don't blame them. It's called a right to refuse service and all businesses have that right.

I don't live in FLA but our Wendy's serves lettuce and tomato standard on every sandwich. The reason I know this is because my husband dosn't like it, so we have to take it off.
Also I have worked food retail, high class country clubs and in the supermarket deli. We remember pain in the a* customers and try to avoid them at all costs. You can only smile and get treated like dirt so many times for $7.00 an hour before you reach a breaking point. Now dont get me wrong, I didn't look for trouble( I never spit in food, I never would, thats just gross), but when you saw a repeat pain in the a* comming you just knew nothing you said or did was ever gonna be right. And as a server, I laughed at you as you approched, ordered and left.
I would suggest finding somewhere else to eat becasue YOU have made yourself a very bad reputation with Wendy's in general, even the people at the 800# think you are a pain. By going back everyday, it only shows how rude you really are, let it go.

Alice - maybe preparing your own food at home will keep you away from the low-life psychos, you think?
Secondly, if you're being mistreated at a business, and the manager is NO help, find the owner, or corporate number to complain to. Sometimes they listen, other times they couldn't give a rats.
As I said previously, if EVERY, SINGLE place you go they are harassing you, then you need to look in the mirror to see perhaps part of the problem.
Yeah, I think Shawangunk has morphed yet again.

yes im sure every merchant is 'out to get me'.. get help for tying to place the blame on the 'victim' rather than the people doing the harassing/mistreating. And i dont have a problem with every place I go to, but do have a problem at numerous places due to the nature of food service workers and low class people that work at these types of places, who for some reason liek to pick on annoy or mess with certain types of people for whatever bizarre sick reasons they have.

I am not the only person who's had problems at these restaurants especially wendy's as a friend of mine went to place the same order I place, and got mistreated/harassed as well at a completely different location in a different city. and left so angry and upset they didnt' know what to do. Wendy's has turned into a nightmare, as have so many places. in fact i just went to a 7-11. to get followed and a sick low class employee there walk by me to 'brush up' against me. simply because. they think they can do this to you. people that work at these places are sick stupid low class people.

in fact i was about to file a report against this 7-11 employee for doing this to me ebcause to walk up to a customer, brush up against them. in this manner is intrusive and unallowed and somehow this d**e got away with it. it's very frustrating to try to go into a place to buy something and get harassed by the psychos yes "psychos" that work at these places who for some straneg reason liek to pick on or bully customers and feel they have some knid of upper hand or power over random customers. this occurred at the 7-11 on alafaya trail and mcculloch road and the people that work there aer the scum of the earth as i've alled before to ask a question and literally got harassed by the white and spic trash that works there.

Today, soem nasty hispanic lunatic decides she stares at her employee the moment i wakl in. and walks around the store, and finally has to walk right behind me and touch me. totally sick. and i left disgsuted and upset. so not only a message to wendy's, chipotle,and any other restaurants that employ low class creeps bullise and lunatics. a message to that 7-11 and the trailer trash, literal, that work there.

you have no right mistreating customers, in any way shape or form. and i will take 'touching' to upper management because no employee has a right to touch a customer or touch up against them in some derogatory manner because you are scum of the earth who thinks you can somehow get away with it. the hispanic dog that did this to me-- in the arrogant way she did it. is pathetic and sick and i do plan on attempting to talk to the manager about this behavior though im sure nothign will ever be done about it.

My fellow veteran RoR readers may remember a "Shawangunk" who used to post complaints here on a more-than-regular basis. I believe Shawangunk was also from Orlando. She changed her name often (and was caught on it), and she had problems with every fast food restaurant, hairdresser, grocery store, etc, that she went to.

I'm just surmising, as it seems like an old source of RoR entertainment, along the lines of Charles from Phenix City, has made a reappearance.

Alice, whether or not you are Shawangunk, I have three pieces of advice for you:

1) STOP going to Wendy's.

2) STOP acting like an entitled snot.

3) If everyone is wrong but you, you are probably the one who's wrong.

In closing, it seems to me like Wendy's food tastes more and more like moldy cardboard every time I go there (maybe I should take my own advice). Anyone else noticing this?

Alice - it appears to me that you have problems with EVERY merchant you encounter in the area of Florida you live in.

You have called the employees at Chipoltles, BP & Wendy's "psycho, low life retards" in addition to numerous other not so complimentary descriptions.

Perhaps it is YOU that has "issues". I can't believe that EVERY place you visit, they're out to get you.

Good luck,

Alice - it appears to me that you have problems with EVERY merchant you encounter in the area of Florida you live in.

You have called the employees at Chipoltles, BP & Wendy's "psycho, low life retards" in addition to numerous other not so complimentary descriptions.

Perhaps it is YOU that has "issues". I can't believe that EVERY place you visit, they're out to get you.

Good luck,

Alice - it appears to me that you have problems with EVERY merchant you encounter in the area of Florida you live in.

You have called the employees at Chipoltles, BP & Wendy's "psycho, low life retards" in addition to numerous other not so complimentary descriptions.

Perhaps it is YOU that has "issues". I can't believe that EVERY place you visit, they're out to get you.

Good luck,

well I agree again but wendy's is a national chain restaurant with a so-called "hotline"...they shuld have the experience and management team to do something about their horrendous service btu they don't. Their service is "Worse" than mcdonald's or other places, and overall a nightmare. I have called their hotline so many times to be told to contact "corporate".. what a joke. I've called them over 20 times...they don't care, and corporate is never available. Instead their stupid hotline is an instigating medium that called another store to falsely tell them i wanted to file alawsuit against them, so when I went to that store, the stuipd owner was walking around nervous then interrogated me at the drive thru outside, asking if I was going to file a lawsuit against them which is just so absurd and ridiculous i can't even describe it.

not only is their hotline a nightmare, but their ownesr and managers interrogate customers while they're trying to purchase food. not only did they get the store wrong but they went around filing every complaint i had to "that" particular store.. and I did threaten the company WENDYS itself with a lawsuit, nto that they care...their managers are insane along with their employees-- people who seemed like they didn't finish high school and can barely complete a sentence, complete idiots inane morons from smoewhere else.

"Finally" I got contacted by two wendy's one where I was chased and almost beaten by a psycho worker there-- he claimed something was done about her-- yeah they probably put her in the back flipping burgers so she can do soemthing to people's foods. Their hotline seems to be the biggest waste in the world...their employees and service is just so so bad i cant describe it-- was in line once and it didn't move for a long time...15 mins or more.. and cars were leaving-- the people that work there aer so stupid it's shocking.. and they are so rude and mean...i dont know how they choose the sickos they do to work there but they seem to really just pick the worst most despicable obnoxiuos low class trash they can find and throw them in any position possible... I think this chain needs a serious change or needs to be shut down....

Went to the wendy's at Wurzbach and Medical not too long age. I walk up to the "women" at the register to give her my order, there's no one else around. She's fumbling with the change in her drawer, maybe counting her drawer or something. I let her finish cause I don't want to interrupt her. Anyway, she gets done looks up at me and says "What U Want"? In a loud, rude manner. I felt like smacking the crap out of her. What does she think I'm standing there for? No sense trying to correct or counsel a moron. Didn't say a word. Just gave her my order. Haven't been back since. WHY would anybody who's gotten bad service return? There are plenty of places happy to see my dollars.

I totally agree... but I don't know who to call.. I've called corporate numerous times, and no one cares.. I've called managers and one of the people that harassed me I think was actually the store manager. I went to a wendy's on colonial drive/alafaya and have gotten harassed there twice since...once where I was leaving I got yelled at and called a "b*tch" very viciously, and another time they messed up my sandwich again and began blaming it on me...and yelling and then they gave me a soggy bun which was really disgusting which I'm sure they did something to. I think this is beyond absurd...and I still want to contact a lawyer, but there is seemingly nothing I can do about this...I tried going to the wendy's website, but there is no place to put feedbacks and they just give the corporate number-- corporate doesn't do anything or care.. because I've filed numerous complaints with them and nothing has been done. what kind of horrible sick chain restaurant is this and why is the wendy's hotline even in existence if their customer service is so terrible that they do nothing about abuse and mistreatment and numerous complaints filed against their sick employees..the wendy's where I was chased outside, I tried calling and asking for the 'store manager' and it sounded exactly like the woman who was about to beat up my car..this apparently isn't criminal or against the law...it's completely ok for food service workers to harass customers at wendy's the chain run by fiends and psychos...once again wendy's employees the most hideous obnoxious trash you can find at any fast food place-- what kind of sub-human rejects work at this place?

As I said before, the hotline is apparently a local area thing. It OBVIOUSLY puts you in contact with the same people that OWN the restaraunts you are visiting, and I'm sure they own ALL of the ones you are complaining about. Go to wendys.com and file a huge, raving complaint over the internet. TRUST ME, someone in charge of those stores will get their a** chewed out!

I agree about not going back, but that's not the issue here. First off, I have problems like this at almost every wendy's I go to, and the employees are different and the same. I like the food there and the prices...why should I stop going there just because the employees are treating me badly...I generally go there for one thing anyway, because it's cheap. It does make sense to not go back, but it makes more sense that wendy's does somethin about their terrible employees and the things they are doing to customers these days.

Those people are 'illiterate' types they are low class people who have no manners and no morals. They are just low people who abuse and insult customers and try to pick fights with them for no reason. To tell me I can't construct a sentence with proper grammar is absurd and untrue, and most likely something you can't do since I'm college educated with a masters degree.

I can't say 'every' wendy's out there is like this but at least 4-5 I've visited in the Orlando area seem to employ the most low class obnoxious people you can find, and these types of people that harass customers. I dealt with one or two nice managers overall and that's about it. I'd say if I was wendy's corporate, I would investigate the situation and dosomething about my employees and what they're doing to others.

The issue here is customer service, bad treatment etc...it makes no sense to me why someone goes thru orders a turkey sandwich and gets harassed and treated in an obnoxious manner almsot everytime they go...and wendy's workers going out and chasing customers in this way? to me that is almost criminal....the only thing not criminal about it is that no one was actually attacked.. but I bet those same people will be working at that wendy's, and they allow these kind of people to even work there....knowing what they do to others.

I think a lawsuit or something shuld be filed against wendy's for their employees treatment towards customers a customer or any customer in this case for what I've experienced. I'm not saying I will go and attempt a lawsuit, but that's just my opinion on what I think needs to be done...since no one not management, corporate or anyone cares about the messed up things their employees are doing to customers.

It is shocking to me that society has gotten this bad, that people are doing these things to customers, and no one in upper management really cares about it. The wendy's hotline definitely didn't seem to care, and neither did anyone else.

You wrote in a rebuttal: "ok after filing this particular complaint I've continued experiencing the most horrid customer service at wendy's."

Why do you still go there?

Take your hard earned cash somewhere else! End of problem!

Note: Do you REALLY want to get food from a place where the employees obviously don't like you? Have you ever seen any of those "caught on tape" videos? You know, spitting in sandwiches, urinated in coffee and other nicities.

I would think you would realize you'd be happier patronizing another establishment.

If you think you're gonna win some type of war with the employees, go for it! But I KNOW that I wouldn't eat anything from that store - why go thru the hassle?

You wrote in a rebuttal: "ok after filing this particular complaint I've continued experiencing the most horrid customer service at wendy's."

Why do you still go there?

Take your hard earned cash somewhere else! End of problem!

Note: Do you REALLY want to get food from a place where the employees obviously don't like you? Have you ever seen any of those "caught on tape" videos? You know, spitting in sandwiches, urinated in coffee and other nicities.

I would think you would realize you'd be happier patronizing another establishment.

If you think you're gonna win some type of war with the employees, go for it! But I KNOW that I wouldn't eat anything from that store - why go thru the hassle?

You wrote in a rebuttal: "ok after filing this particular complaint I've continued experiencing the most horrid customer service at wendy's."

Why do you still go there?

Take your hard earned cash somewhere else! End of problem!

Note: Do you REALLY want to get food from a place where the employees obviously don't like you? Have you ever seen any of those "caught on tape" videos? You know, spitting in sandwiches, urinated in coffee and other nicities.

I would think you would realize you'd be happier patronizing another establishment.

If you think you're gonna win some type of war with the employees, go for it! But I KNOW that I wouldn't eat anything from that store - why go thru the hassle?

You wrote in a rebuttal: "ok after filing this particular complaint I've continued experiencing the most horrid customer service at wendy's."

Why do you still go there?

Take your hard earned cash somewhere else! End of problem!

Note: Do you REALLY want to get food from a place where the employees obviously don't like you? Have you ever seen any of those "caught on tape" videos? You know, spitting in sandwiches, urinated in coffee and other nicities.

I would think you would realize you'd be happier patronizing another establishment.

If you think you're gonna win some type of war with the employees, go for it! But I KNOW that I wouldn't eat anything from that store - why go thru the hassle?

Okay, first of all I am totally confused on your last statement. You just went to the drive thru and asked for lettuce and tomato? That doesn't make much sense. The establishment has to pay for that product. Why, if you are not going to order other food and pay for it, would you expect to get the lettuce and tomato for free? As for your first post, can you communicate properly, in the English language? I have gotten wrong orders before but not 4 times. After the first time it comes out wrong. You need to park your vehicle and walk yourself inside the establishment. I have to agree w/ the previous post. You are calling the employees stupid, psycho and whatever else but you can't use simple grammar. As w/ the previous poster, don't go back to Wendy's. If you go in their acting as crazy as you seem I wouldn't want to serve you either. I worked for a Wendy's in my area as a teenager and was managing the store while I was in college. I am most certainly not psycho and I have a Masters in Criminal Justice. If you reply to this or any other posts lets try to use proper grammar and capitalization next time.

Do NOT go to Wendy's.

There....that would take care of your problem.

Do you see anything wrong with the fact that you are calling someone "illiterate", but yet you do not seem to know how to construct a proper sentence with the correct capitalization?

ok after filing this particular complaint I've continued experiencing the most horrid customer service at wendy's. before a meeting i had I drove to a wendy's on semoran blvd one located right before 17-92 in casselberry. I ordered the same thing I "always" order. They gave me a sandwich, with no lettuce or tomato on it. I simply requested for some lettuce and tomato. One of the female employees came to the window and began ruthlessly arguign with me about lettuce and tomato.

She claimed I received a free "bun", and kept saying we GAVE yous omething for free. Of course being the illiterate sub-human psychos these people are, I explained to her again that I just wanted some lettuce and tomato. She proceeded to argue with me, refusing to give me some lettuce and tomato.

There is of course no reason why they couldn't or wouldn't give a customer lettuce and tomato except she was a hostile psycho who was doing everything just to mess with a customer. she continued arguing and refused to give me lettuce and tomato until I finally told her she was a (B*tch), and then proceeded to call her white trsah. she said "OH NOW IM A BI**CH? HUH? in a deranged hostile way. then she says "U WANT TO TAKE IT OUTSIDE"?

As I noticed that horrid psycho becoming more and more aggressive/hostile I drove off and as I drove off she and some other nutcase employee ran out the door, flailing their arms in anger, ready to attack my car, or beat me up. the scene was horrifying and scary-- and there were many witnesses in cars behind me.

If the traffic wasn't clear I would have been in a very bad situation because these psychos were coming at me and were going to do something. Now if this isn't one of the craziest things you can hear of with regards to these fast food nuts, then I don't know what is. I had to jump into traffic really fast...and drive off in fear. I immediately called the 'wendy's hotline' only to get a "we don't own that store, corporate takes care of it".. with no regads to the fact that their sick stupid evil psycho workers were out aggressively chasing customer's cars reaedy to attack them. No one cared.

I called the police later, and they claimed that "nothing could be done because it's not criminal to run outside a restaurant flailing your arms ready to beat someone up." I'm thinking, if food service workers are allowed to bully and attack customers in this way. then what the hell is going on here? even the store manager won't care once I call them? has customer service gotten so bad that employees are allowed to chase customer's aggressively and rudely, after abusing them at the drive thru window. when customers talk back to them and don't take their abuse? this is seriously really crazy and im not even shocked that no one will care that their workesr did this to someone and those same psychos will be working at that same place?

I think this is very serious stuff. and as a consumer, I Have no clue what to do abotu this. and need some advice.

You stated that you called the hotline and talked to the store manager. Did the number you call connect you to the store, or to Wendy's international? Rudeness and disregard for a complaint does not fit with Wendy's International procedures. The corporate complaint line takes the information and passes it down via fax AND email to the franchise owner, store supervisor, and the store itself.

I recommend filing a complaint through the Wendy's website and following up with a letter in the mail. International does send all complaints down through corporate employees to their supervisors. With this kind of repeated rudeness, this is obviously a franchise restaraunt and not company owned. However, it is still supervised by company employees and if they get repeated complaints such as yours they will investigate.