Complaint Review: WePay

WePay prides itself as being different from Paypal and while Paypal certainly has a few issues of its own, WePay is very far behind. It also prides itself for its personalized customer service, but that is easily said when they only communicate to inform you that your account is being terminated. In the meantime, emails remain unanswered.

This is my experience. I signed up with WePay and within a few minutes, I was good to go. I filled in some very basic information, such as name, phone, address and SS #/ EIN. I also uploaded a link with reviews from our clients.

As for many other customers, WePay started processing payments for me and then one of them stayed in pending mode. I contacted customer support and Charlie informed me that our information couldn't be verified and suggested to re-enter it, which we did. Then.... nothing. After several unanswered email, I was simply informed that my information couldn't be verified and that therefore the payment had been cancelled and my account terminated.

WePay did not even ask me for proof of ID and address. Their procedures seem very arbitrary and do not display proper due diligence, in a field in which it is absolutely paramount.

My customer and myself were left hanging for 3 full days, after which I but also my client received an email from WePay in which they explained that they would not be processing any further payment for us. For a company which prides itself with customer support, this is an interesting one. Our client, very understandably, has now lost trust in service providers such as WePay and Paypal, but also, questions our honesty.

It is appalling that WePay can so quickly damage a reputation which I have put so much work into building. I warn current customers and people considering WePay. My situation is far from isolated. Do not give them a chance to damage your business.