wesley berry florist, castle rock, co Ordered flowers to be sent to granddaughers for 12th birthday. requested delivery late afternoon 8/11/15 not delivered, credit card charged castle rock co
Found florist in google and ordered flowers for granddaughter's 12 th birthday to be delivered 8/11/5 late afternoon to her home. Birthday is 8/12/15. Noted online price of $26.99. Talked to person who was very difficult to understand. Total price was $48.11. Unable to understand cause of increase. I thought I was speaking to someone in the store.
By 8/10/15 I decided to call back and confirm price and the actual fees I was paying. I was told my $80.00 order was going out in pm. I questioned the order and the delivery date and after several attempts to clarify order was told my order number was not correct. It was confirmed that the correct # was now found and the daisys wound be delivered 8/11/15 late afternoon.
At his time (8/13) the flowers have NOT been delivered and there is a charge to my credit card for $48.11. I have made multiple attempts to speak to someone in customer service only to be put on hold for lenghty periods of time and then then disconnected. I did receive, on 1 attempt, instructions to leave my return number and e mail address and I would be contacted as soon as customer service available.
No return call, yet.