Complaint Review: Wesley Berry Flowers

I placed an online order for express services on Friday, 11/15, 13:25 CST.  According to the website, a 4 hour delivery was guaranteed if I paid extra.  I did!  Imagine my anger and surprise when I logged on to my email on Monday, 11/18, and found an email from Wesley Flowers asking me to call since they had additional questions.  I called and learned they had an issue with a local florists, so they wanted to ask me questions?!  That's why my arrangement was never sent as promised?!  Then when I requested a refund, the customer service I received was HORRIBLE.  I was lied to, hung up on, and eventually told it would be 7-10 days but they would refund the money they were able to immediately debit from my account.  I will NEVER order from this company again.  HORRIBLE CUSTOMER SERVICE.